How do I get an appointment at a Peninsula Health Specialist Outpatient Clinic?
You will need a referral from your GP, another specialist, or your doctor providing care.
I have been referred, when will I be notified of my appointment?
Once we receive your referral, our team will review it to determine how quickly you need to be seen. We will either contact you with an appointment time or let you know that you have been placed on a waiting list.
How can I receive information regarding my appointment?
You will receive your appointment details as either a text message/SMS that will have a link to an appointment letter on your mobile phone or a posted paper letter.
My condition has worsened since I was referred, what do I do?
Specialist Outpatient Clinics are not an emergency service. If your condition gets worse before your specialist appointment or in between appointments, please see your GP. If your GP feels you need an earlier appointment, they can send us a new referral with additional information which our team will review.
In an emergency, go to your nearest Emergency Department or call 000 and ask for an ambulance.
What do I need to bring with me for to my appointment?
On the day of your appointment please bring the following things with you:
- Your appointment letter. This can be on your phone or a hard copy
- Your Medicare or DVA card and any other valid concession cards that you hold
- Your GP’s name, address and phone number
- If you have a copy of any test results, ordered by your doctor for this appointment, please bring them.
- List of your current medications or supplements
- Any medication, food or drink that you may need during your outpatient appointment
Will I be reminded of my appointment?
If you have provided us with a mobile phone number, we will send you a text message/SMS three (3) days prior to your appointment. You have the option of replying ‘Yes’ or phone 9784 2600 if you need to change your appointment.
We recommend noting your appointment in your calendar as soon as you receive one.
I can no longer attend my appointment, can I reschedule?
Please tell us as soon as possible if you cannot attend your appointment. You can contact us to cancel or to make a new appointment. We can give your appointment to someone else who can come. This helps us to reduce waiting times for everyone. If you miss two appointments and don’t tell us beforehand you will need a new referral before we can book you another one.
Can I change my appointment to a telehealth appointment?
Telehealth is being used increasingly across our health service to enable easier access to appointments for our patients.
If you would prefer to have your appointment occur virtually, please contact us to speak with your clinic about possibly changing your appointment.
How do I get to my appointment?
You can find details on how to get to each site location of our hospitals.
How long will my appointment be?
We try to see you at your designated appointment time, but delays can occur on the day. You may also need to see more than one specialist, so please be prepared to stay for up to four hours.
My doctor referred me for a Specialist Outpatient Clinic appointment because I might need surgery. When will my surgery be booked?
Being on the waitlist for a Specialist Outpatient appointment is different from being on the waitlist for surgery. Your Specialist Outpatient clinic appointment is to discuss your condition, and surgery may be one of the options. If surgery is needed, you will be placed on the Planned Surgery Waitlist to wait for a surgery date.
Do Peninsula Health offer tours of the Maternity Department?
Peninsula Health do not offer tours of our Maternity Department. Maternity Services (link) offer pictures of the different room types located within the Women’s Health Unit.