In an emergency, call Triple Zero (000)
This Triple Zero (000) service is the quickest way to get the right emergency service to help you.
Our Emergency Departments are located at Frankston and Rosebud Hospital, and are open 24 hours a day, seven days a week, to provide urgent care to our community.
Accessing our Emergency Departments
Frankston Hospital Emergency Department is one of the busiest Emergency Departments in the State with around 75,000 patient attendances per year.
| Location | Phone |
|---|---|
| Level 1, Building A Frankston Hospital 2 Hastings Road, Frankston VIC 3199 Enter via Gate 2 | (03) 9784 7777 |
Rosebud Hospital Emergency Department is designed to manage moderate and minor emergencies that generally do not require admissions as inpatients, complex investigation or emergency surgery.
| Location | Phone |
|---|---|
| Rosebud Hospital 1527 Pt Nepean Road, Rosebud VIC 3939 | (03) 5986 0666 |
Attending the Emergency Department
Patients are seen in order of medical urgency with non-urgent patients being seen after more acute patients. Patients with non-urgent complaints may attend their local doctor if they do not wish to wait. A local doctor is the best person to care for conditions of an ongoing nature. The different levels of urgency are:
| Life Threatening | You will be seen first because your life is in danger |
| Emergency | You will be seen next. Illnesses such as chest pain fit into this category |
| Urgent | Your urgency includes conditions like moderate asthma or some fractures |
| Semi-Urgent | You have a minor trauma |
| Non-Urgent | Conditions that are usually managed by your general practitioner |
Our Code of Behaviour
In order to create a friendly environment for patients, staff and visitors, Frankston Hospital has a staff Code of Behaviour to treat all patients fairly, courteously and with sensitivity. Patients also have a responsibility to be courteous and respectful of other people receiving care, visitors and members of the health care team. No acts of physical violence, intimidation or verbal abuse towards other patients, visitors or staff members will be tolerated. Security may be called and you may be asked to leave the hospital. Security Guards are present in the hospital and may be seen in and around the Emergency Department for the safety of patients, visitors and staff.