In an emergency, call Triple Zero (000)
Ambulance Victoria will undertake further assessments regarding transfer to hospital, and may sometimes access other services, such as the Victorian Virtual Emergency Department, to ensure the most appropriate care for your patient.
Peninsula Health operates two Emergency Departments, located at Frankston and Rosebud Hospitals
| Contact | Position |
|---|---|
| (03) 9784 7196 | Frankston Hospital Admitting Officer |
| (03) 5986 0666 | Rosebud Hospital Admitting Officer |
| 1300 792 977 | Mental Health Triage |
Determine if your patient requires emergency or urgent care
| Emergency | Urgent |
|---|---|
| Life-threatening, and needs to be seen immediately. Call 000 for an ambulance or contact the Frankston or Rosebud Emergency Department. Requires specialist tests, investigations, diagnosis, or complex treatment that needs a hospital and cannot wait. | Not life-threatening, however, needs to be seen urgently within 24 hours. Does not require specialised equipment for tests, investigations or treatment |
Patients who have not engaged with Peninsula Health can be referred to the Victorian Virtual ED or the Frankston Medicare Urgent Care Clinic:
Victorian Virtual Emergency Department – Open 24 hrs, 7 days a week.
Frankston Medicare Urgent Care Clinic – Open 8.00am to 10.00pm, 7 days a week.
Patients known to Peninsula Health:
If your patient has an urgent issue and requires escalated care, we offer a range of services that can be provided outside the Emergency Department or quickly at home.
Contact the Clinical Response Service, to determine which service addresses your patient’s need:
Ph (03) 9788 1700 Clinical Response Service for At Home Services
Email: communitycareenquiry@phcn.vic.gov.au
8.00 am to 10.00 pm, 7 days per week
Patients considered for care escalation at Peninsula Health:
- Any patient where the call is from a GP, Ambulance Paramedic, nurse from a Residential Aged Care Facility or clinician from a Medicare Priority Primary Care Centre.
- Those with health problems that have led to multiple admissions or visits to the Frankston or Rosebud ED in the past 12 months.
- People in Residential Aged Care Facilities that have declining health or an urgent clinical need.
Reminder
There are limited Emergency Paediatric Surgical Services at Peninsula Health
GPs are reminded that emergency Paediatric General and Urological surgery is not usually performed at Frankston Hospital.