A division of Bayside Health, MePACS Personal Alarm Service has been dedicated to helping people live confidently and independently since 1989.
Our mission is to help keep people safe by providing fast and reliable professional assistance in an emergency.
Our 24/7 Emergency Response Team is trained to ask the right questions, ensuring every emergency alert is quickly assessed and the right help dispatched.
Better standard of care
We hold ourselves to the highest standards of care and service quality in line with healthcare legislation and regulations.
Our products and services comply with Australian Standard AS4607 and meet compliance requirements for the NDIA and My Aged Care funding.
Our response team are all Bayside Health employees based in Melbourne, first-aid trained as a minimum, and fully compliant with the Disability Act and Aged Care Act.
We provide person‑centred services that are inclusive, respectful and empathetic.
Our personal alarms
Home alarm
A cost-effective alarm for use around the home and garden with a waterproof pendant and optional fall detection pendant.
Mobile alarm
Portable alarm with fall detection, GPS and two-way voice communications. Available with the Home Alarm for safety away from home.
Solo Connect Alarm
A stylish personal alarm on the Samsung Galaxy Watch with fall detection, GPS, two-way communications and wellness apps.
Funding pathways
MePACS is a registered provider for Support at Home and the NDIS.
MePACS is also the sole approved provider for Personal Alert Victoria (PAV).
Learn more about funding options →
Referring to MePACS
Referrals and applications can be completed online or by calling our team on 1800 685 329.
Our online Referrers Hub provides fast access to forms and information, including quote requests, price lists and more.
Order Free MePACS Resources
Our brochures provide clear, practical information to help clients, families and referrers understand the benefits, features and suitability of MePACS alarms.
We offer dedicated resources for referral partners – including easy personal alarm prescriptions and an assessment checklist designed to support easy identification of individuals at risk.
MePACS Lone Worker Duress Alarm
Work‑related violence can be a significant risk for care professionals, with up to 95% of Australian healthcare workers experiencing physical or verbal aggression during their career. [aihw.gov.au]
The MePACS Duress Alarm is a compact and discreet wearable device that quickly raises an alert with one simple button press in an emergency.
Calls are recorded and responded to in real-time, so MePACS can quickly get the right help when it really matters.