Peninsula Health

My rights

What this means

Access

I have a right to health care

• I can access a range of healthcare services

Safety

I have a right to receive safe and high quality

• I will receive the right treatment for my needs
• I will receive competent and professional care

Respect

I have a right to be shown respect, dignity and consideration

• My culture, beliefs, values and personal characteristics will be respected

Communication

I have a right to be informed about services, treatment options and costs in a clear and open way

• My healthcare will be explained in a way I can understand
• I will be offered an accredited interpreter if required
• I will have the opportunity to ask questions

Participation

I have a right to be included in decisions and choices about my care

• I will be involved in decisions about my care and discharge
• I can choose a family member or support person (advocate) to be involved in my care
• I have the right to refuse treatment

Privacy

I have a right to privacy and confidentiality of my personal health information

• I have the right to access my healthcare record
• I have a right to say what happens to my health information

Comment

I have a right to comment on my care and to have my concerns addressed

• I can comment or complain about my care
• My concerns will be dealt with properly and promptly