CareSync Exchange is a secure electronic system implemented by Victoria’s Department of Health that provides clinicians with centralised and up-to-date patient health information sourced from public hospitals and health services across the state.
It allows Bayside Health Peninsula and other public hospitals and health services to share your health information to support your care and treatment in Victoria.
Using CareSync Exchange, health professionals at Bayside Health Peninsula can view medical information from your visits to other Victorian public health services. Similarly, clinicians at other public health services can access relevant medical information from Bayside Health Peninsula to support your care if you attend their service.
- More informed decision-making about patient care
- Less need for paper records, phone calls, or faxes between health services
- Reduced burden on patients to remember or repeat their medical history
- Better continuity of care, especially if a patient attends multiple hospitals or health services
Using CareSync Exchange, clinicians can access the following information:
- Patient details, including demographics and emergency contacts
- Patient hospital visits including inpatient, emergency, and outpatient
- Clinical documents, diagnostic test reports and hospital discharge summaries
As CareSync Exchange continues to evolve, clinicians will be able to view additional clinical information, such as:
- medications
- allergies
- radiology reports
CareSync Exchange is designed to keep health information private and secure. Only doctors, nurses and other healthcare professionals involved in your care can access your information.
There are also strict laws under the Health Services Act 1988 to protect patient information and anyone who misuses it faces serious penalties.
CareSync Exchange uses a private, secure network that only public health services can access. Extra security measures, like firewalls, data encryption, and systems that detect unauthorised access, further help to keep information safe.
Patients can request a report detailing who has accessed their information in CareSync Exchange. This report shows:
- The role of the user who accessed the information (e.g. doctor, nurse)
- The date and time of each access
- The type of activity performed (e.g. viewing a test result)
- Any additional relevant details
The report will include access that has occurred across all participating Victorian public health services.
The report does not display clinician names, but does include clinician role type, the date and time of access, and the activity performed.
If you would like to request a report, please contact hisfrankston@phcn.vic.gov.au with the following included in your email
- A clear request for your User Activity Report
- The date range you would like the report to cover
- A copy of your photo identification showing your full name (given name and surname) and date of birth, to confirm your identity. If your photo ID does not show these details, you may also provide a Medicare card.
For more information about CareSync Exchange, visit the Department of Health website www.health.vic.gov.au/caresync-exchange
For any queries or concerns please contact hisfrankston@phcn.vic.gov.au