The Continence Service treats children and adults with bladder and bowel issues. It includes a medical clinic with diagnostic urodynamics studies, nursing and physiotherapy multidisciplinary clinic, consultant paediatric and urogynaecology clinic.
Referral Process
Referral addressed to named head of clinic is preferred.
The GP Referral Template located within the PH intranet or ACCESS system is the preferred referral tool.
Referrals for Urodynamics, Urogynaecology and Paediatric Clinics require a medical referral For faxed referrals: ACCESS FAX 9125 9846
Categories for Appointment
| Clinical Description | Estimated Wait Time | |
|---|---|---|
| Category 1 | Urgent Severe bowel obstruction or urinary retention symptoms | To emergency department |
| Category 2 | ISC training, faecal incontinence, constipation with overflow, children aged 10 and above with severe bedwetting, pelvic organ prolapse severe | 2 weeks |
| Category 3 | All other bladder and bowel issues | 3-9 months |
Eligibility Criteria
- Children 3 years and above and adults with bowel issues. Children 5 years and above and adults with bladder issues. Adults with pelvic floor dysfunction are also eligible. Medical clinic with diagnostic Urodynamics studies, Nursing and physio multidisciplinary clinic, consultant Paediatric and Urogynaecology clinics. SWEP funding – washable continence products, Intermittent self catheter equipment
- CAPS funding – continence items which could include disposable items
- DVA
Exclusion Criteria
- NDIS children: Email referral to: ! CH NDIS Admin CHNDISADMIN@phcn.vic.gov.au
- NDIS Adults: NDIS continence physiotherapists – the CFA (below) NDIS continence nurses – the CFA (below)
- Clients with a Home Care Package (Level 4): Case manager/carer to seek therapy through private providers
- Clients with a Department of Veterans’ Affairs (DVA) gold card. Private providers or call DVA direct on 1300 550 457 for advice regarding local service providers. Private continence service refer to The Continence Foundation of Australia (CFA) Tel: 1800 330 066
- Clients with TAC. Private continence service refer to The Continence Foundation of Australia (CFA)1800 330 066
- Clients who live out of the catchment area
Exceptions
Monash Children’s Paediatric Continence Clinic do not consider referrals until the child is 5 years of age for daytime wetting or 7 years of age in the event of night wetting or children with only soiling issues – these where appropriate should go to the general paediatrician or to Paediatric Gastro Medicine
The Royal Children Children’s Hospital do not see children with faecal issues under the age of 5
Monash Children’s Paediatric Continence Clinic (linked to the Children’s Department of Nephrology)
Requires a GP referal
Phone: (03) 8572 3004
Fax: (03) 8572 3007
Email:scmonashchildrens@monashhealth.org
Monash Health Community Continence Service (>16 years) Urodynamics are performed at the Kingston Centre only – Not Dandenong.
Phone: (03) 8572 5631
Email: icareaccess@monashhealth.org
Continence Foundation of Australia Helpline for continence advice
Royal Children’s Hospital
Phone: (03) 9345 5522
Pregnancy or <3 months post-partum related who have delivered in a public hospital and live within the Frankston, Mornington Peninsula catchment. Peninsula Health Women’s Health –Physiotherapy Fax: 9125 8964
Pregnancy or <3 months post-partum related who have delivered in a private hospital and live within the Frankston, Mornington Peninsula catchment. Private Service – Hospital related to delivery
Recent Bladder or prolapse surgery if <3 months
(*if placed on theatre waitlist by continence clinic Urogynaecology then patient will be accepted and offered post op review). Should return to place of surgery
Frankston Hospital Women’s Health
Fax: 03 9125 8964
Or Private service if application
Request for Stoma care
Colostomy: from the large bowel
Ileostomy: from the small bowel
Urostomy: urinary stoma. Peninsula Health does not have an outpatient Stoma care service
New stoma patients can get x 2 free visits with Bolton Clark and then further review as negotiated with Bolton Clark as needed
Coloplast – Cranbourne clinic (free) run by but patient Contact Coloplast for an appointment. Cannot just turn up Ph: 9541 1111
Home based requests Bolton Clarke (RDNS) Tel:1300 33 44 55 Fax 1300 657 265 (a fee may apply)
Carer stress Alfred Health Carer Services 1800 052 222 (24/7)
Alfred Health Carer Services. Or MAC
Supra-Pubic Catheter (SPC)
Indwelling Catheter Care (IDC)
Frankston hospital infusion Centre
Bolton Clarke (RDNS)1300 33 44 55 or Fax 1300 657 265
Requests for trial of void
Trial of void Frankston public surgical centre
TOVclinic@phcn.vic.gov.au Tel: 9125 8913
Adults seeking Continence Aids Payment Scheme – CAP’s application only and have stated they do not require any further assistance/education with continence issues from the service. If they want help with continence refer them to service to be put on the wait list, but advise them they could ask GP to apply for CAPS in the meantime
GP or Bolton Clarke (RDNS) to complete CAPs application
Private Service:
The Continence Foundation of Australia (CFA)
Tel: 1800 330 066 to find out about options for continence providers in the community
Clients living in an Residential Aged Care facility
Refer back to the aged care facility
They are expected to have an adequate skill base to manage continence issues. (The facility could contact Continence Australia for more advice if needed.)
Make a referral
All referrals to this clinic must contain the following information.
Referral: Date of referral, Speciality, Referring practitioner, Provider Number, Referrer’s signature.
Patient Demographic: Full name, Date of birth, Postal address, Contact numbers, Medicare Number, Interpreter required.
Clinical: Reason for referral, Duration of symptoms, Management to date, Past medical history, Current medications, Allergies
Diagnostics: as per referral guideline X-ray results/reports must be within the last 6 months