Ward representatives

A Consumer Advisor role has been introduced to our wards at Peninsula Health to enhance the patient experience. Whilst on the ward the Consumer Advisor may:

  • Assist patients to provide feedback on their experience collecting surveys electronically at the bedside
  • Raise awareness and encourage patients, their families or carers to ‘speak up’ and ask questions about their care
  • Review consumer survey experience reports and assists staff in identifying opportunities for improvement
  • Participate in observational audits
  • Be a friendly face, offer opportunity for light/social conversations with patients, families and carers

….And many more

As a Consumer Advisor we ask that you:

  • Complete an application form and provide the names of 2 referees
  • Attend an interview
  • Undergo a National Police Check through Peninsula Health (no cost to you).
  • Be able to show proof of up-to-date COVID 19 (includes booster) and Influenza Vaccinations
  • Sign and agree to our conditions of the role adhering to privacy, confidentiality, code of conduct and working towards our vision, purpose and values
  • Complete relevant orientation and training
  • Keep us updated with any changes in availability or contact details

Participation is voluntary and you can choose to exit the program at any time.

Apply now

If you are interested in joining us as a Consumer Advisor please complete the application form.

If you would like more information or a paper copy of the application form, please contact Michelle Daniel, Consumer Engagement Manager on 9784 2665 or email consumerengagement@phcn.vic.gov.au