Home // Services & Clinics // Services F-M // Mental Health Services // Feedback, Suggestions & Complaints

Feedback, Suggestions & Complaints

Customer Relations

  • Feedback is used to improve the service we provide. Firstly, please raise your concerns and provide feedback to your Nurse, Case Manager or Peer Worker. This way, we can assist you to achieve a prompt response and possible solution to your concern.
  • If your concern is not resolved, please click on the link below. * Please note; this may take time as there are several administrative processes to go through before a response is provided.
  • What happens to your information
  • Please tell us about your healthcare experience brochure 
  • Contact details:

            Customer Relations Officer
            Peninsula Health
            PO Box 52
            Frankston VIC 3199
            Phone: (03) 9784 7298

            Email: customer.relations@phcn.vic.gov.au

Alternatively you are welcome to contact the services mentioned below;

  • Independent Mental Health Advocacy PH: 1300 947 820
  • Mental Health Complaints Commissioner PH: 1800 246 054
  • Office of the Public Advocate – Community Visitors Program PH: 1300 309 337
  • Second Psychiatric Opinion Service PH: 1300 503 426
  • Tandem – Carer Advocacy PH: 8803 5501
  • Victorian Mental Illness Awareness Council PH: 9380 3900
  • Elder Rights Advocacy  
    Level 2, 85 Queen St
    MELBOURNE 3000
    PH: 9602 3066  Free Call: 1800 700 600
  • Aged Care Complaints Commissioner 
    GPO Box 9848
    MELBOURNE VIC 3000 
    Free Call: 1800 550 552

Need help now?

Call Mental Health Telephone Triage on 1300 792 977 or Emergency on 000, or Lifeline 13 11 14

All access to Peninsula Health Mental Health Service is through Mental Health Telephone Triage who will direct you to the appropriate mental health program or community supports