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Disability Services

The Disability Service provides specialised support to patients with a disability, their families and carers, and Peninsula Health staff. The Disability Services team is made up of Disability Liaison Officers and NDIS Assessment and Support Clinicians.  

Disability Liaison Officers (DLO) will be a primary contact point for people with a disability to provide support to access COVID-19 assessment, vaccination and treatment services. 

The Disability Service can support with: 

The NDIS Assessment and Support clinician is able to provide expert assessment and support through the stages of NDIS access.  

There is no cost associated with any aspects of our service. 

Disability Liaison Officers (DLOs) can provide specialised support to our patients with a disability, their families and carers.

Our aim is to provide accessible, safe and inclusive care to people with a disability.

People with disability who need additional support to get a vaccination or who can’t attend a community-based setting can get help from Disability Liaison Officers.

What we do

We have a strong focus on making sure that you can access COVID-19 screening and treatment easily.

The DLO team can assist with:

  • Accessing treatment and services for COVID-19 including vaccines.
  • Support to connect with their usual health and medical services.
  • Linking into services that can assist with navigating the National Disability Insurance Scheme (NDIS) or alternative services.
  • Ensure support to all people with a disability, including Aboriginal and LGBTQI+ people with a disability.
  • NDIS Assessment and Support clinicians assist people aged 0-65 years & their families apply for the NDIS- In the Frankston Council / Mornington Shire catchments 
  • Including those who have been declined in past or require support with an appeal or review  
  • We also assist people who may require a specialised report or functional assessment to support their NDIS application, who are not currently linked in with other health professionals or funding. 


If you have COVID-19 symptoms and cannot leave home due to disability or the need to care for others, then you can be tested at home. 

The Call-to-Test service is run by the Victorian Department of Health. To access it, call the DH Coronavirus (COVID-19) hotline on 1800 675 398 and select option 9.

Read about the Call-to-Test service in Easy English.

How to Access this Service

To make a referral, you can contact the Disability Liaison Unit (Monday-Friday) on:

  • Disability Liaison Intake & Admin Officer: 0434 819 268

Email: CHDisabilityServices@phcn.vic.gov.au

In your email please include your details and a summary of your needs to access the service (Please specify; Disability Liaison Officer or NDIS Assessment and Support)  

If you or someone you know is seeking support, or requires access to medical treatment during this time, please speak with your GP. If the matter is urgent, call 000.

COVID-19 Vaccinations

Information about vaccinations for people with disability is available on the Victorian Governments dedicated Coronavirus web site

If you have any questions about the restrictions, services that are available to you or how to get vaccinated please call the 24/7 Coronavirus hotline on 1800 675 398.

For information on making a booking through the Disability Liaison Officer team, please click here.

Familiarise yourself with the vaccination process by reading our guide; Getting my COVID-19 Vaccination at Frankston Community Vaccination Hub