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Visitor Guidelines

Last updated: 22 November 2021

No visitors are allowed except end-of-life reasons or for a permitted purpose, including the exemptions listed below.

All permitted visitors must provide proof of two doses of COVID-19 vaccination.

Before entering our health service

  1. Please check that you have not been at a COVID-19 public exposure site during the date and time listed by the Department of Health. Click here to view the current case locations and outbreak list.
  2. Please complete the Online Visitor Screening Form, by clicking here, and show the completed form to the concierge. 
  3. Please be aware of, and follow the below guidelines for visitors. 



As per the Department of Health guidelines:

All permitted visitors must provide proof of two doses of COVID-19 vaccination.

Visiting principles

  1. Visits must be in accordance with the Chief Health Officer’s Hospital Visitor Directions
  2. The safety of employees, patients, consumers and the community is paramount
  3. Preventing infection and transmission of infectious diseases, especially COVID-19 is vital:
  • Visitors are screened at entry points, must wear a disposable surgical mask, practice hand hygiene, be registered on entry and exit, be vaccinated against COVID-19 and show evidence of COVID-19 vaccination
  • Visitors must adhere to the Victorian Health Service Guidance and Response to COVID-19 (COVID-19 Risk Rating Matrix)
  • Visitor permissions will be based on current COVID-19 risk status
  1. Supporting connectivity between patients, consumers and their significant others is an important function of the health service to:
  • Establish needs and preferences with patient for essential visitors
  • Where there is a requirement to do so, ask the patient for nominated contacts who can visit for the duration of their stay, keeping within these guidelines.
  • Visitors and nominated contacts are to be close family members or significant others and be the primary contact person for care updates, not ‘well-wishers’.
  • When physical presence is not possible offer alternate digital solutions for connection and communication such as video services
  1. Where safe to do so, visits from significant others at end of life or in other life-threatening situations will be prioritised
  2. Health services will operate with transparency and consistency in their approach to hospital visiting



Attestation for visitors

All visitors to Peninsula Health sites must complete the Peninsula health attestation and the check in via the Vic Services app prior to entering any facility. The attestation must be shown to a Peninsula Health staff member on entry and only those visitors who have a green tick will be allowed to visit –COVID–19 Safely Entering the Health Service – Attestations and Temperature Checking

The Vic services app allows visitors to show proof of COVID-19 vaccination and must be used also. Vaccination can be proven via:

  • A COVID-19 digital certificate ca be used
  • An immunisation History statement
  • An international COVID-19 vaccination certificate for overseas travel

If visitors are approved for visiting based on the exemption criteria below but not vaccinated then executive approval must be sought and consideration of other risk may be taken into consideration, including but not limited to COVID-19 testing prior to entry.

Any visitors outside these guidelines must be approved by a Peninsula Health Executive Director.

Visitors are not permitted for patients who are COVID-19 positive or suspected/probable for COVID-19. Visitors must go straight to the area where the patient is located and stay with the patient at that site. Visitors and patients must not walk throughout the facilities unless it is for treatment purposes or to use the public amenities. All visitors will be required to wear a face mask provided by Peninsula Health whilst in the facility.

Alternatives to visiting such as phone calls and video are encouraged where possible.

For permitted visits, Rosebud Hospital, Frankston Hospital and the Mornington Centre visiting hours are between 10am and 8pm. Other speciality sites may have alternate visiting times. Please check with the managers of specialty areas if they are not specified. Please note that the guidelines for permitted visits may change based on the condition and location of the patient. 



Women’s Health:

Visitors entering maternity will be required to undergo COVID-19 swabbing during COVID peak. 

Pregnancy Clinic

  • Woman only attending clinic – no partners or children
  • Pregnancy Ultrasounds – woman only
  • EPPAS clinic can have a support person based on AMUM guidance/approval

Birthing Suites

  • One support person. Support person is able to stay for unspecified time following birth but not overnight. A mask must be worn at all times with no exemptions.

Inpatient Postnatal

Partner only – usual visiting hours apply 8am-8pm (and during COVID peak these visitors will undergo testing). Perinatal bereavement partner/support person can stay 24/7

Special Care Nursery

  • One parent/carer per baby at a time (mother prioritised) no siblings.
  • Two parents/carers in the event of PIPER transfer
  • Second parent/carers can attend on discharge
  • Two parents/carers permitted for twins

Paediatric Ward

  • One parent/carer at any one time, no siblings (parents may swap over)
  • One parent/carer can stay overnight

Emergency Departments (ED)

  • No visitors except for end-of-life reasons, or a parent to accompany a child
  • Visitors in the ED waiting area are not permitted, other than a parent/carer of a child
  • Paediatric patients presenting to the ED can have one care giver throughout their ED stay
  • At times when ED has a designated suspected COVID Area (Extended Care Unit) there will be no visitors to this area

Palliative Care

Under special circumstances palliative care exemptions can be made on compassionate grounds with executive approval.

Other visitors

No company representatives, contractors or other external visitors to any area in the hospital. An exemption may be provided for urgent engineering or facility maintenance. The Infection Prevention and Control Unit must be phoned for exemptions.


Peninsula Health is aligned with the Department of Health guidance on visits for aged care facilities, as well as the requirement for visitors to Carinya to be fully vaccinated.

Visiting care facilities | Coronavirus Victoria

  • The maximum number of visitors per resident per day is five
  • The reasons for visits have been removed

Prospective residents:

  • Visits by prospective residents are allowed
  • Prospective residents can be accompanied by up to four people
  • Only one visit can occur at the facility at any given time
  • There is no limit on the number of prospective residents who can visit the facility during the course of a day

Requirements for carers/ visitors in all areas

  • Do not attend if you are unwell
  • Maintain 1.5m distance from patients, employees and others
  • Appropriate Personal Protective Equipment (PPE) must be worn as directed
  • All visitors must complete the COVID-19 Screening Form/ Attestationand have their temperature checked on entry
  • As part of the attestation process, visitors must confirm if they have been a resident of hotel quarantine in the last seven days, they have had a negative COVID-19 test seven days post leaving hotel quarantine
  • Please eat before your visit, and don’t bring any food with you into the health service

Our dedicated healthcare teams are doing their best to keep you and your loved ones safe and well.Please be considerate and kind to our staff and remember to practice hand hygiene and physical distancing when visiting.

Suspected or Confirmed COVID-19 inpatients

Regardless of the Victorian COVID-19 status in place, visitors are not allowed for suspected and/or confirmed inpatients isolated for COVID-19.

COVID wards are secured

Special consideration for COVID/ SCOVID/At Risk patients who are in the terminal phase and/or on the Care of the Dying Patient Plan needs executive approval for visitors.

For patients who are isolated due to an on-site hospital exposure, an exemption may be considered.

Please discuss the specific request with the relevant unit director and the infection prevention and control unit (IPaCU).

If the visitor meets the definition of excluded persons outlined in this guideline, COVID risk factors/and or COVID positive, approval must be escalated to the executive team.

Process for visitors entering Peninsula Health sites who are for a close contact of a COVID-19 positive case or in isolation due to an exposure

People that are a known contact of a confirmed case of COVID-19, or a returned overseas traveller in mandatory quarantine, or have been diagnosed with COVID-19 require a temporary exemption to leave the quarantine location for compassionate reasons. The determinations team at DoH are responsible for making the decision as to whether a temporary exemption on compassionate grounds is approved or declined.

If the candidate requesting visitation is deemed suitable, DoH (or CQV) will contact the relevant facility or agency (e.g. inpatient palliative care unit, community palliative care service) to determine:

  • Whether they approve or decline the application
  • What additional conditions they require should they approve the application

These approvals can only be granted with the express permission of the Peninsula Health Executive Director Operation/ Deputy Director Operations or Executive on-call (after hours).

The infection prevention and control team must be notified of all high-risk visitors being considered for entry.

Each case must be assessed on its own merit and consider the following;

  • The urgency of visitation (palliative patients within the last 48 hours of life)
  • The ability of the visitor to abide by infection control principles as articulated in the visitor agreement document
  • The ability to don and doff and tolerate personal protective equipment for the visit
  • The overall risk to the patient, staff and organisation