Covid-19 Screening Clinic details – Frankston, Rosebud and mobile.

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Visitor Guidelines – Restrictions in place

From 29 July 2020 the following Visitor Guidelines apply to all Peninsula Health sites. 

Due to the significant increase in community transmission of COVID-19 and the Government’s reintroduction of Stage 3 restrictions, visitors are not permitted at any of our hospitals or healthcare sites at any time, except if required as a specialist caregiver*, or under exemptions listed below.

*A specialist caregiver is a person who provides significant specialised care directly to a patient. (such as providing interpreter or informal language support to enable delivery of care)

We are encouraging all patients and families to make use of our free Wi-Fi and use video apps to connect with family members and friends, if you have a smart phone or tablet which you are able to use. Please speak with a member of your healthcare team if you need any help with using Facetime, What’s App etc. and we will endeavour to assist you where possible.

Requirements for carers in all areas

  • Do not attend if you are unwell
  • Maintain 1.5 metres distance from patients, employees and others
  • Appropriate Personal Protective Equipment must be worn as directed
  • Only one carer at a time may visit
  • No visitors under the age of 16
  • Only immediate family/Next of Kin
  • Carer visits are for a maximum of 1 hours per day unless longer visits required due to caring requirements
  • All carers must be logged in at reception and all visitors must be screened at an entry point


Women’s Health

Births/Pregnancy Assessment Unit

  • A partner or support person of a pregnant woman can attend the labour and birth for as long as required. For the immediate post birth period the partner or support person may remain on the WHU for an unspecified time on the day of birth but this will not include an overnight stay.
  • Women experiencing perinatal loss may have their partner stay overnight to provide emotional support.

Maternity ward

  • Visiting hours for the days after birth will be restricted to 2hrs between 5-7pm for partners/support person only.

Maternity Outpatients

  • Pregnancy ultrasounds- only the pregnant woman can attend
  • Pregnancy clinic- only the pregnant woman can attend face to face appointments unless significant risk factors or poor outcome is going to be discussed or disclosed
  • EPPAS clinic- support person permitted if discussing at risk or non-viable pregnancies

Paediatrics and Special Care Nursery

  • Parents, guardians and carers may visit at all times, only one person at a time
  • No siblings
  • One person only to stay overnight

Palliative care 

  • For patients in the terminal phase (care of the dying pathway), two visitors are permitted at any time of the day i.e. two people maximum per day
  • All visitors will be screened on entry, have their temperature checked, wear a face mask, and asked to stay in the room while maintaining social distancing

Given the changing nature of the COVID-19 pandemic, these guidelines are subject to change without notice. Please contact the Unit directly prior to visiting. For visitors under the age of 16, please contact the Nurse Unit Manager beforehand. We understand this is a very difficult time for families and patients in Palliative Care. We are doing everything we can to keep everyone in this vulnerable group safe, during the COVID-19 pandemic.

Mental health- acute and community

  • Carers by appointment only and restricted to nominated carers. Visits must be related to treatment and discharge planning, or other functions related to the Act

Please speak with your healthcare team for further details of any exemptions which may apply in the above areas.

We understand this is a difficult situation and that many patients and families will be disappointed, but our top priority is the health and safety of our patients, our staff and our community.

We recommend that family members call or use video technology whenever possible in lieu of visiting the hospital.

If your visit fits within the exemption process then the following will apply:

  • Your temperature will be taken and you will be asked some screening questions to make sure you are well enough to visit. You can answer the screening questions online here, and show staff a screenshot of your questionnaire result upon arrival
  • Approved visitors must wear a face covering on entry and at all times in the hospital. Visitors have the option to wear their own face covering, subject to approval by the health service. Approved visitors will be provided with a mask on entry to the health service if they present without one
  • You will be given a sticker to wear during your visit indicating you have been screened on entry
  • Your name and the person you are visiting will be recorded in case there is a need to track patients and visitors who may have been at risk of contracting COVID-19
  • Any patient that has been COVID-19 screened or is COVID-19 positive is not permitted visitors, until cleared by a medical officer or under special circumstances
  • Visitors feeling unwell and/or have COVID-19 related symptoms are not permitted
  • On occasion, requests for visitation may be made that are not explicitly covered by these guidelines, including requests from legal and religious practitioners. These requests will only be considered where these visits cannot be reasonably enabled via video-conferencing.

Other visitors

  • No company representatives, contractors or other external visitors to any area in the hospital. An exemption may be provided for urgent engineering or facility maintenance
  • If you are collecting your loved one, please wait outside the building 

Our dedicated health care teams are doing their best to keep you and your loved ones safe and well.

Please be considerate and kind to our staff and remember to practice hand hygiene and physical distancing when visiting.