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Patient Confidentiality

How we use and protect your information

Maintaining your privacy and the confidentiality of your personal and health information is important to us. Your medical history, treatment and any information provided to Peninsula Health is treated with the utmost confidentiality. 

We cannot use or forward information about you to anyone unless you agree, or unless it is required by law. Read more about what happens to your personal information.


Information collected by Peninsula Health

When you become a patient of Peninsula Health, a medical record is created. This includes information such as your name, address and contact details, as well as information about your health problems and the treatment you received. Every time you attend or have contact with Peninsula Health, new information is added to your record.

In addition to complying with all relevant privacy and confidentiality legislation, Peninsula Health has strict policies and protocols with respect to the collection, use, disclosure and storage of patient information.

We have taken measures to ensure that paper records and information stored electronically on our computer systems are stored securely. Only authorised personnel have access to your information.

Refusing disclosure of information

Peninsula Health may disclose your information to other service providers including your General Practitioner (GP) and other health care and community support providers, if this is necessary for your further treatment (e.g. a discharge summary is usually sent to your GP). If you do not wish for this information to be provided to your GP or other health care providers please let us know. 

Disclosing information without your consent

There may be occasions where Peninsula Health is obliged by or authorised under law to disclose patient information, regardless of the patient’s consent.

Examples of this include:

  • Presentation of your medical record to a court when subpoenaed (in the case of legal action)
  • Reporting to appropriate Government Authorities (such as registration of births, deaths, diseases and treatments)
  • Reporting of information about care provided required by the Department of Health and  Human Services
  • Disclosures in accordance with the provisions of Section 141 of the Health Services Act.

Who might contact you after your treatment

There may be circumstances where a Peninsula Health employee or authorised representative contacts you after you have completed your treatment with us.

These may include:

  • A member of your health care team to follow up your condition or treatment
  • A Peninsula Health researcher, to invite you to participate in an important research project, or to seek your feedback about your experience as a patient or client of Peninsula Health
  • A member of our fundraising department may send you information or contact you with a request for financial support. If you do not wish for this to happen, please contact the Fundraising & Community Relations Department.

Accessing the information we hold about you

You can ask to see the information we hold about you. You may request to view, have photocopies taken or to request that any information be changed, by contacting our Freedom of Information Department.

Contact details
Call: 03 9784 7599 or 9784 7624
Email: foihis@phcn.vic.gov.au
Download the FOI Application form (PDF 214KB)


Related information

My Health Record

My Health Record

Peninsula Health is part of Australia’s My Health Record system so please register prior to or during your admission so your doctors and health care professionals can have access to your health information for your hospital stay and treatment. 

What is a My Health Record?

A My Health Record is an online summary of your health information. You control who can see each piece of your information. Peninsula Health currently uploads inpatient discharge summaries to the My Health Record. Going forward it is proposed to contain other personal health information such as your current medications, immunisations, allergies, adverse reactions, advanced care directives and emergency contact details.

Why have a My Health Record?

A My Health Record will allow you to take control of your health records and enable your GP and Specialists to have access to information about your health which will assist them to deliver better care and treatment. In an emergency situation this access may be very important to doctors being able to quickly treat the medical problem you present with.

In the past health records have usually been stored in one location with minimal access to other health professionals and hospitals. Your My Health Record will allow you to access a summary of your health information online and also allow your doctors and other health professionals involved in your care to access your health information. This will assist doctors if you are travelling, need treatment after hours or see multiple care providers. The My Health Record could potentially provide lifesaving information.

It means that no matter where you are in Australia or which doctor you visit they can access your health records to help them efficiently care for you.

A My Health Record means you don’t have to repeat your health history. A doctor or health professional is able to see it easily and in a secure environment. They will know what tests you have had.

Is My Health Record secure?

You have a log in and password to access your My Health Record and you control which health care organisations and doctors can view your health information. Legislation protects the My Health Record system.

Can family members also share my health information?

Yes, if you wish you can share your health information with family members, carers or trusted people.

Will My Health Record replace my current medical records?

A My Health Record does not replace existing medical records or a healthcare professional’s usual practice of taking and reviewing clinical notes. It provides an online summary of these records.

What does it cost?

There is no cost to register for a My Health Record.

Require further information?

If you have any questions or require further information please call 1800 723 471 or visit the website www.myhealthrecord.gov.au

How do I register?

To register choose from one of the following four options:

  • By visiting www.myhealthrecord.gov.au
  • Call the National My Health Record hotline on 1800 723 471
  • In person at a Department of Human Service office offering Medicare or Centrelink services.
  • Complete a registration form available at a Department of Human Services office offering Medicare services or from www.myhealthrecord.gov.au and once you have completed post to: My Health Record Program GPO Box 9942 Melbourne VIC 3000