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Patient Confidentiality

How we use and protect your information

Maintaining your privacy and the confidentiality of your personal and health information is important to us. Your medical history, treatment and any information provided to Peninsula Health is treated with the utmost confidentiality. 

We cannot use or forward information about you to anyone unless you agree, or unless it is required by law. Read more about what happens to your personal information.

Information collected by Peninsula Health

When you become a patient of Peninsula Health, a medical record is created. This includes information such as your name, address and contact details, as well as information about your health problems and the treatment you received. Every time you attend or have contact with Peninsula Health, new information is added to your record.

In addition to complying with all relevant privacy and confidentiality legislation, Peninsula Health has strict policies and protocols with respect to the collection, use, disclosure and storage of patient information.

We have taken measures to ensure that paper records and information stored electronically on our computer systems are stored securely. Only authorised personnel have access to your information.

Refusing disclosure of information

Peninsula Health may disclose your information to other service providers including your General Practitioner (GP) and other health care and community support providers, if this is necessary for your further treatment (e.g. a discharge summary is usually sent to your GP). If you do not wish for this information to be provided to your GP or other health care providers please let us know. 

Disclosing information without your consent

There may be occasions where Peninsula Health is obliged by or authorised under law to disclose patient information, regardless of the patient’s consent.

Examples of this include:

  • Presentation of your medical record to a court when subpoenaed (in the case of legal action)
  • Reporting to appropriate Government Authorities (such as registration of births, deaths, diseases and treatments)
  • Reporting of information about care provided required by the Department of Health and  Human Services
  • Disclosures in accordance with the provisions of Section 141 of the Health Services Act.

Who might contact you after your treatment

There may be circumstances where a Peninsula Health employee or authorised representative contacts you after you have completed your treatment with us.

These may include:

  • A member of your health care team to follow up your condition or treatment
  • A Peninsula Health researcher, to invite you to participate in an important research project, or to seek your feedback about your experience as a patient or client of Peninsula Health
  • A member of our fundraising department may send you information or contact you with a request for financial support. If you do not wish for this to happen, please contact the Fundraising & Community Relations Department.

Accessing the information we hold about you

You can ask to see the information we hold about you. You may request to view, have photocopies taken or to request that any information be changed, by contacting our Freedom of Information Department.

Contact details
Call: 03 9784 7599 or 9784 7624
Email: foihis@phcn.vic.gov.au
Download the FOI Application form (PDF 214KB)

Family Violence Information Sharing Scheme (FVISS) and Child Information Sharing Scheme (CISS)

Any request for release of information pertaining to the above schemes must be done so by an authorised Information Sharing Entity (ISE) and/or Risk Assessment Entity (RAE).  The requesting authorised person/agency will need to be verified prior to the release of information under these schemes.

The request can be made via this document and emailed to: ISS@phcn.vic.gov.au

Related information

My Health Record

Peninsula Health contributes to Australia’s My Health Record system and is currently uploading discharge summaries and diagnostic imaging reports for consumers over the age of 18 years.  Peninsula Health is working with the Australian Digital Health Authority and its pathology provider, Dorevitch, to commence uploading pathology results in the near future.

If you have a My Health Record these documents will be automatically uploaded, if you do not want this to occur you need to inform us at every attendance.  Please ask us for a Refusal to Release Information to My Health Record form.

What is a My Health Record?

My Health Record is an online summary of your key health information. When you have a My Health Record, your health information can be viewed securely online, from anywhere, at any time – even if you move or travel interstate.  You can access your health information from any computer or device that’s connected to the internet.  You have a log in and password to access your My Health Record and you control which health care organisations and doctors can view your health information.

Require further information?

If you have any questions or require further information please call 1800 723 471 or visit the website www.myhealthrecord.gov.au

If you have a hearing or speech impairment, go to relayservice.gov.au

If you need assistance in another language, call 131 450.