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Feedback, Suggestions and Complaints

 

Contact details:

Customer Relations Manager
Peninsula Health
PO Box 52
Frankston VIC 3199
Phone: (03) 9784 7298

Email: Customer Relations

About Customer Relations

Peninsula Health welcomes complaints, compliments and suggestions about the care or service provided to you. Your feedback assists us to continually improve our services.

If you have any concerns or problems about any aspect of your care, please discuss your concerns with the person in charge of your care. If after speaking with staff you are not satisfied or would feel more comfortable talking to someone else, please contact Customer Relations.

The Customer Relations Manager is available to all patients, their relatives, carers or friends. Please be assured that your care will not be compromised if you express your concerns.

The issues you raise will be dealt with in a confidential manner and will be fully investigated.

More information is available the following brochures:

If you are not happy with the outcome of your complaint or you wish to take your concerns further, please contact the Health Services Commissioner. The Health Services Commissioner is an independent agency available to everyone who has a complaint about a health service provider in Victoria, however any problem is usually best solved at the point of service in the hospital.

The Health Services Commissioner
Level 26, 570 Bourke Street
Melbourne

Telephone: 8601 5200 or
Tollfree: 1300 582 113