GP referrals need to be sent before patient appointments can be made.
There are exceptions to central intake for fax and e-referrals for some acute Outpatient services – please see referral guidelines under each specialty.
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E-Referrals
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Outpatient Fax 9788 1879
- Outpatients General Enquiries 9784 2600
- Clinical Enquiries Outpatients (for GPs only) 9788 1432 8.30 am to 5.00 pm Mon-Fri
COVID-19 and Outpatients Update October 2020
All Outpatient referrals are now being triaged as normal including Orthopaedic Outpatients.
Please be aware that many appointments continue to be delivered by telephone or video based platform at present.
Current advice for patients booked for surgery at Peninsula Health in need of pre-testing for COVID-19 is to see one of the Peninsula Health testing stations
We will keep you updated about further service changes.
Thank you for your assistance during this time.
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Statewide Referral Criteria
The Department of Health and Human Services is developing statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.
ACCESS : Community Health, Allied Health, RAPPS
ACCESS is the first point of contact for information and referrals to a wide range of Community Health, Rehabilitation and Aged /other Specialist services (both Centre based and Outreach) at Peninsula Health. It is run separately to Acute Outpatients.
ACCESS Services will also be listed under relevant clinical condition clinic tabs.
GPs refer using the referral form and/or referral letter. Patients can self-refer to many services.
ACCESS REFERRALS
- Monday to Friday 08:30-17:00
- ACCESS Phone: 1300 665 781
- ACCESS Fax: 9784 2309
- Access Referral Form 2019
- Patients can also self refer to many services via the ACCESS page and Community Health Services
- Community Health Programs and Services Patient Brochure
LIST OF ACCESS SERVICES
- NEW SERVICE Community Health Post Covid-19 Recovery Program/ Covid 19 Recovery and Rehabilitation Referal Guideline
- Aboriginal Health
- Advance Care Planning
- Agestrong
- Alcohol and Other Drug Services
- Consultation Liaison Addiction Medicine Service (CLAMS) listed under separate Addiction Medicine tab
- Cancer Rehabilitation Clinic (see Cancer Related Clinics tab)
- Cardiac (see Cardiology Clinics Tab below)
- Rehabilitation Clinic
- Reduced Ejection Fraction Clinic
- Children’s Allied Health and Audiology Services
- Continence Services including Urogynaecology Clinic (for latter see Women’s Health Clinic tab)
- Counselling
- Diabetes Education
- Dietetics
- Disability Liaison Officers
- Drug and Alcohol Services
- Exercise Physiology
- Falls and Balance Clinic
- Homeless Health and Outreach Services
- Keeping Families Safe
- Lymphoedema Service
- Movement Disorders Program (see Neurology Clinics tab)
- NDIS
- Occupational Therapy
- Physiotherapy
- Podiatry
- RAPPS – Rehabilitation, Ageing, Pain and Palliative Care Services (see below)
- Speech Pathology
- Support services (Carers and Social Support)
- Women’s Sexual and Reproductive Health Clinic (see Women’s Health Clinics tab)
- Youth Services
Aged Care ACCESS Services at Peninsula Health
All referrals for clients aged 65+ (aged 50+ ATSI clients) seeking individual appointments for the following services need to be directed to the My Aged Care Portal.
My Aged Care PH 1800 200 422 FAX 1800 728 174
• Podiatry
• Physiotherapy including Outreach Physiotherapy
• Exercise Physiology
• Outreach Occupational Therapy
• Outreach Speech Pathology
• Social Support Group
Referral to these services for clients aged less than 65 (50 ATSI clients) and for all other ACCESS services listed should be referred to ACCESS as usual.
RAPPS – Rehabilitation, Ageing, Pain and Palliative Care Services
- Geriatric Medicine Clinic
- Cognitive, Dementia & Memory Service CDAMS – Clinic Service Guide
- Chronic Wound Clinic Referral Guideline
- High Risk Foot Clinic Referral Guideline/Referral High Risk Foot Clinic Form
- Integrated Pain Service (see Pain Services tab below)
- Rehabilitation Services (see Rehabilitation Service tab below)
Addiction Medicine - CLAMS
Addiction Medicine – Consultation Liaison Addiction Medicine Service (CLAMS)
CLAMS can offer support and advice and/or assist with the review and assessment of your clients to enhance their ongoing management. One of the main aims of the service will be to provide transition from acute to community pharmacotherapy.
Referral via ACCESS- See Referal Guideline Consult Liaison Addiction Medicine Specialist Clinic
For more information on alcohol and other drug services including consumer information click here
Cancer Related Clinics
Cancer Related clinics
- Oncology Clinic Referral Guideline – June 2020
- Symptom & Urgent Review Clinic (SURC) Patient Information
- Urology – Prostate Cancer Clinic Guidelines June 2020
- Cancer Rehabilitation Program
- Lymphoedema Service -refer via ACCESS
- Breast Care Nurses
Peninsula Health employs a Breast Care Nurse to provide support, information and referrals to patients and their families throughout the breast cancer journey. Treatment plans are discussed at a fortnightly Breast Multidisciplinary Team meeting and GPs are encouraged to attend. Contact the Breast Care Coordinator for more information on 9784 1689 or mobile 0438 562 879 (service operates every Monday, Tuesday and alternate Fridays, working hours are 7am to 3.30pm.)
- Lung Cancer Care Nursing Coordinator
Peninsula Health employs a Lung Cancer Care Nursing Coordinator. The Coordinator is a resource for patients, families, carers and clinicians. Contact 0435 393 287 e-mail: LungCancer@phcn.vic.gov.au. (service operates Monday, Friday and Alternate Thursdays)
- Familial Cancer Service refer via Monash Health
- Peter Mac – Late Effects Information
Cardiology Clinics and Cardiac Investigations
Cardiology Clinics
- For Chest pain and Structural heart clinic information please contact reception by phone;
PH 9784 1177 // FAX 9784 2387
Reduced Ejection Fraction Clinic
Reduced Ejection Fraction Clinic (previously Cardiac Failure Clinic) // Reduced Ejection Fraction Clinic Referral Form
Cardiac Rehabilitation Program
- refer via ACCESS
Cardiac Investigations
Cardiac Investigation Unit Referral Form
- Exercise Stress ECG
- Exercise Stress Echocardiogram
- Echocardiogram
- Dobutamine, Stress Echo
- 12 Lead ECG
- Holter Monitor (24Hrs)
- Holter Monitor (7 Day)
- Event Monitor (7 Day)
- Ambulatory Blood Pressure Monitor
- Pacemaker Check
Cardiac Radiology Investigations
- Calcium Score
- Cardiac CT (not open to GP referral)
- Gated Heart Pool Scan
- Myocardial Perfusion Scan
Child & Young Adult Clinics
Children’s Clinics- OPEN to GP referral
General Medical Clinic for children 16 years and under for the following
services
• General Paediatric
• Dermatology
• Neurology
• Respiratory
• Gynaecology
- Paediatric Developmental Clinic Referral Guide
- Paediatric Diabetes Clinic
- Young Adults with Diabetes Clinic (YADS).
Children’s Allied Health Clinics
Referral via ACCESS – see ACCESS tab above
- Children’s Audiology
- Children’s Occupational Therapy
- Children’s Physiotherapy
- Children’s Podiatry
- Children’s Speech Pathology
- Continence Clinic
Paediatric Surgery– referral to this service is currently under review please contact Department of Surgery on 9784 7368 for any referral enquiries
Diabetes Clinics
- Diabetes-Adult Clinic
- Diabetic Eye Clinic
- High Risk Foot Clinic Referral Guideline/Referral High Risk Foot Clinic Form
- Insulin Pump Clinic
- Community Health Diabetes Clinics
- Diabetes Education DESMOND for Type 2 Diabetes – CH
- Diabetes Education DAFNE for Type 1 Diabetes – CH
- Paediatric Diabetes Clinic
- Young Adults with Diabetes Clinic (YADS)
- Gestational Diabetes Clinic //Gestational Diabetes Clinic Referral Form
Medical Clinics
Medical Clinics- OPEN to GP referral
- Gastroenterology Clinic Referral Guidelines
- General Medicine Clinic
- If referring to the General Medical Clinic for Blood and Iron transfusion assessment, please use this referral form- Referral form- General Medical Clinic- Blood and Iron Transfusion
- Geriatric Medicine Clinic
- Infectious Diseases Referral Guideline
- Medical Endocrinology Clinic
- Renal Failure Clinic
- Haemodialysis Outpatient Clinics
- Supportive Palliative Care Clinic / Referral Form Supportive And Palliative Care Clinic /Supportive and Palliative Care Clinic Brochure
- Chronic Wound Clinic Referral Guideline
Mental Health
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Mental Health Triage Service for all enquiries or referrals – 1300 792 977
- Community Health Counselling Services
Neurology Clinics
Orthopaedic & Fracture Clinics
Service not currently accepting referrals unless an emergency such as life or limb threatening disease.
Pain Services
GP referrals
Peninsula Integrated Pain Service is comprised of the Persistent Pain Management Service (PPMS) at The Mornington Centre and the Pain Medicine Clinic (PMC) at Frankston Hospital Outpatients. All patient referrals will now occur through ACCESS- see above for ACCESS referrals
Palliative Care
Rehabilitation Services
Respiratory and Sleep Clinics
Please note limited services are running due to COVID-19 pandemic
- Lung Cancer Care Nursing Coordinator
Peninsula Health employs a Lung Cancer Care Nursing Coordinator. The Coordinator is a resource for patients, families, carers and clinicians. Contact 0435 393 287 e-mail: LungCancer@phcn.vic.gov.au. (service operates Monday, Friday and Alternate Thursdays)
- Interstitial Lung Disease Clinic
- Pleural Clinic
- Severe Asthma Clinic
- Pulmonary Rehabilitation Program
- Sleep-Lab Service Guide
- CPAP Clinic Guide
Surgical Clinics
Surgical Clinics- OPEN to GP referral
Current advice for patients booked for surgery at Peninsula Health in need of Pre-surgery testing for COVID-19 is to see one of the Peninsula Health testing stations
- Breast Surgery Clinic Referral Guideline
- Dupuytren Contracture Clinic – Service suspended
- General Surgery Clinic
- Urology Clinic
- Urology – Prostate Cancer Cliic Guidlines June 2020
- Plastic Surgery Referral Guideline
Emergency Paediatric General and Urological surgery is not usually performed at Frankston Hospital.
Emergency paediatric Plastic Surgery and Orthopaedic services are available for patients with acute injuries who are referred to Fracture Clinic or Plastic Surgery Clinic or who present to the Frankston Hospital Emergency Department. The Orthopaedic unit looks after paediatric trauma patients and shares care with the paediatricians for paediatric patients with bone or joint infections.
Women's Health and Antenatal Clinics
Antenatal Clinics
URGENT – COVID-19 and GP Booking Referrals If a GP has an URGENT pregnancy concern, please contact the obstetric registrar via switchboard on 9784 7777. If a shared maternity care GP affiliate is unable to see women in their practice e.g. clinic closed due to COVID-19, please contact the Antenatal Clinic at Frankston Hospital on 9784 2626. |
- Antenatal Clinic Booking-In /Key Points for Referral & Referral Forms
- Early Pregnancy & Perinatal Assessment Service (EPPAS) – click here for urgent referral pathways and contact information.
- Gestational Diabetes Clinic //Gestational Diabetes Clinic Referral Form
- Fetal Diagnostic Service
The service allows women to be seen locally for ultrasound opinions, diagnostic imaging, Amniocentesis and Chorionic Villous Sampling.
GP Referrals must be made on the referral form below and ALL the relevant information must be included with the referral. Incomplete paperwork will delay the appointment in this time-critical setting. All referrals are to be faxed and will be triaged by the by the Fetal Diagnostic Service Coordinator.
Women will be contacted and have an urgent antenatal clinic appointment at Peninsula Health to provide additional counselling before their ultrasound. Women should also be offered the option of genetic counselling where appropriate. This will be provided by Monash Genetics Services and referrals can be made following the link www.monashhealth.org/page/Genetics
Referral Form Fetal Diagnostic Service
Other Women’s Health Clinics
- Urogynaecology Clinic / Urogynaecology Multidisciplinary Service Referral Form
- Paediatric Gynaecology – some services for those under 16 years are available by referral to the Paediatric Medical Clinic (see Child and Young Adult Clinics)
- Hysteroscopy Clinic 2018 // Not open to GP referral // Specialist referral only
Patient information
Having Your Baby at Frankston Hospital
The above link takes patients to information about services and clinics offered for pregnancy and post-natal care including the Enhanced Maternity Clinic and Koori Maternity Service.
NO GENERAL GYNAECOLOGICAL Outpatient Services at Peninsula Health – referral options below
We would like to remind all our local GPs that Peninsula Health does not have a general Gynaecology outpatient service. Women who require gynaecology assessment other than for the services listed above have two options;
- Be referred to a private Gynaecologist and treated as a public patient at Frankston Hospital if surgery is required. A list of hospital specialists with private rooms who can refer patients to the Frankston Hospital Gynaecological Surgery waiting list can be found on our website (Specialist Directory- see left hand menu)
- Be referred to another health service with public gynaecology outpatient services.
Outpatient Clinics are located at various locations across Peninsula Health including:
Frankston Hospital – Building D Outpatient Area 1 (NEW) & 3rd Floor consulting rooms, Frankston Integrated Health Centre, Golf Links Road Rehabilitation Centre, The Mornington Centre, Rosebud Hospital Community Health Centre, Hastings Community Health Centre.