Acute Outpatient Services
GP referrals need to be sent before patient Outpatient appointments can be made.
There are exceptions to central intake for e-referrals and fax for some services – please see individual clinic referral guidelines
- Outpatients General Enquiries 9784 2600
- Clinical Enquiries for GPs only 9788 1432 8.30 am to 5.00 pm Mon-Fri
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Outpatient Fax 9788 1879
- Please note most clinic referrals require results to be sent with referrals-please see clinic guidelines below for detail
Peninsula Health will continue undertake a mix of Telehealth and face to face clinic appointments. Patients should call before cancelling appointments if they are unwell, as it may be possible to convert some appointments to telehealth There is currently an increased clinic demand for appointments and longer appointment wait times are likely for many patients. Patients are advised to investigate all referral options. Private consultants who also work with Peninsula Health can be found on the Specialist Directory Page Patients can call Outpatients number on 9784 2600 (small wait may be involved) |
ACCESS (Community Health)
The first point of contact for information and referrals to a wide range of Community Health, Rehabilitation and Aged /other Specialist services (both Centre based and Outreach) at Peninsula Health. It is run separately to Acute Outpatients.
GPs can refer using the referral form and/or referral letter.
ACCESS Fax: 9784 2309
Patients can self-refer to many ACCESS and Community Health Services (see links).
Or phone Monday to Friday 08:30-17:00 on 1300 665 781
E-Referrals
Please see the information below if you want to move to making e-referrals.
Peninsula Health eReferral FAQ 29/05/2020
Installation of ReferralNet FAQs
Statewide Referral Criteria
The Department of Health and Human Services is developing statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.
Referral Guidelines
ACCESS : Community Health, Allied Health, RAPPS
LIST OF SERVICES
ACCESS Services are also listed under relevant clinical condition clinic tabs.
- Aboriginal and Torres Strait Islander Service
- Advance Care Planning
- Agestrong
- Alcohol and Other Drug Services
- Consultation Liaison Addiction Medicine Service (CLAMS) listed under separate Addiction Medicine tab
- Cancer Rehabilitation Clinic (see Cancer Related Clinics or Rehabilitation Services tabs below)
- Cardiac (see Cardiology Clinics and Rehabilitation Clinic tabs below)
- Rehabilitation Clinic
- Reduced Ejection Fraction Clinic
- Children’s Allied Health and Audiology Services
- Community Care
- Call 9788 1700 or email CommunityCareEnquiry@phcn.vic.gov.au. Calls from GPs can be directed to nursing staff or doctors via the contact details above. Care coordinators work business hours. Outreach nurses work 7 days 0800-2400 (2100-2400 telephone support only).
- Community Care Flyer
- Community Health Programs and Services Patient Brochure
- Continence Services including Urogynaecology Clinic (for latter see Women’s Health Clinic tab)
- Coronavirus Recovery and Rehabilitation clinic – see Coronavirus Clinics tab below
- Counselling
- Diabetes Education
- Dietetics
- Disability Liaison Officers
- Drug and Alcohol Services – also see Addiction Medicine (CLAMS) tab below
- Exercise Physiology
- Falls and Balance Clinic
- Homeless Health and Outreach Services
- Keeping Families Safe – also see Family Violence
- Lymphoedema Service
- Movement Disorders Program (see Neurology Clinics tab)
- NDIS
- Occupational Therapy
- Physiotherapy
- Podiatry
- General services
- Vascular High Risk Foot Clinic – see separate tab below
- RAPPS – Rehabilitation, Ageing, Pain and Palliative Care Services (see tabs below)
- Speech Pathology
- Support services (Carers and Social Support)
- Women’s Sexual and Reproductive Health Clinic (see Women’s Health Clinics tab)
- Youth Services – see also Young People
Ageing Outpatient Services
- Advance Care Planning
- Aged Mental Health services
- Cognitive, Dementia & Memory Service CDAMS – Clinic Service Guide
- Elder Abuse Support
- Falls And Balance Clinic – see ACCESS
- Geriatric Medicine Clinic
- Pain Services – see tabs below
- Palliative Care – see tabs below
- Rehabilitation Services – see tabs below
- Chronic Wound Clinic Referral Guideline
Aged Care ACCESS Services at Peninsula Health
All referrals for clients aged 65+ (aged 50+ ATSI clients) seeking individual appointments for the following services need to be directed to the My Aged Care Portal.
My Aged Care PH 1800 200 422 FAX 1800 728 174
• Podiatry
• Physiotherapy including Outreach Physiotherapy
• Exercise Physiology
• Outreach Occupational Therapy
• Outreach Speech Pathology
• Social Support Group
Referral to these services for clients aged less than 65 (50 ATSI clients) and for all other ACCESS services listed should be referred to ACCESS as usual.
Addiction Medicine - CLAMS
Addiction Medicine – Consultation Liaison Addiction Medicine Service (CLAMS)
CLAMS can offer support and advice and/or assist with the review and assessment of your clients to enhance their ongoing management. One of the main aims of the service will be to provide transition from acute to community pharmacotherapy.
Referal Guideline for CLAMS – Referral via ACCESS
Cancer Related Clinics
- Oncology Clinic Referral Guideline – June 2020
- Symptom & Urgent Review Clinic (SURC) Patient Information
- Breast Surgery Clinic Referral Guideline
- Cancer Rehabilitation Program
- Urology Cancer – see Urology Clinics tab below
- Lymphoedema Service – refer via ACCESS
Other Peninsula Health Services
- Breast Care Nurses
Peninsula Health employs a Breast Care Nurse to provide support, information and referrals to patients and their families throughout the breast cancer journey. Treatment plans are discussed at a fortnightly Breast Multidisciplinary Team meeting and GPs are encouraged to attend. Contact the Breast Care Coordinator for more information on 9784 1689 or mobile 0438 562 879 (service operates every Monday, Tuesday and alternate Fridays, working hours are 7am to 3.30pm.)
- Lung Cancer Care Nursing Coordinator
Peninsula Health employs a Lung Cancer Care Nursing Coordinator. The Coordinator is a resource for patients, families, carers and clinicians. Contact 0435 393 287 e-mail: LungCancer@phcn.vic.gov.au. (service operates Monday, Friday and Alternate Thursdays)
Other Services and Information
- Familial Cancer Service – refer via Monash Health
- Common Survivorship Issues Directory – Peter Mac
- Late Effects of Cancer – Peter Mac
Cardiology Clinics and Cardiac Investigations
Cardiology Clinics
All Cardiology Specialist Clinics are now open to e-referral via mastercare
All faxed referral should go to Outpatients 9788 1879.
Updated referral guidelines to come
- For Chest pain and Structural heart clinic information please contact reception by phone; PH 9784 1177
Reduced Ejection Fraction Clinic
- refer via ACCESS
Cardiac Investigations
Cardiac Investigation Unit Referral Form
- Exercise Stress ECG
- Exercise Stress Echocardiogram
- Echocardiogram
- Dobutamine, Stress Echo
- 12 Lead ECG
- Holter Monitor (24Hrs)
- Holter Monitor (7 Day)
- Event Monitor (7 Day)
- Ambulatory Blood Pressure Monitor
- Pacemaker Check
Cardiac Radiology Investigations
- Calcium Score
- Cardiac CT (not open to GP referral)
- Gated Heart Pool Scan
- Myocardial Perfusion Scan
Children's Clinic
Children’s Clinics- OPEN to GP referral
General Medical Clinic for children 16 years and under for the following
services
• General Paediatric
• Dermatology
• Neurology
• Respiratory
• Gynaecology
Children’s Allied Health Clinics
Referral via ACCESS – see ACCESS tab above
- Children’s Audiology
- Children’s Occupational Therapy
- Children’s Physiotherapy
- Children’s Podiatry
- Children’s Speech Pathology
- Children’s Continence Clinic (via ACCESS)
Coronavirus Clinics
Diabetes Clinics
- Diabetes-Adult Clinic
- Diabetes Education – Community Health – GPs can refer or patients can self-refer via ACCESS
- Paediatric-Diabetes-Clinic-1-1
- Diabetic Eye Clinic
- Gestational Diabetes Clinic March 2022/Gestational Diabetes Clinic Referral Form
- Insulin Pump Clinic
- Young Adults with Diabetes (YADS) Clinic (16 years and over)
Endocrinology Clinic
ENT Surgery at Peninsula Health
Peninsula Health is not able to provide an ENT Outpatient service currently.
Patients who need ENT assessment can be referred to
1. A local private ENT surgeon who can then refer as a public patient to Frankston Hospital if surgery is required. A list of hospital specialists with private rooms who can refer patients to the Frankston Hospital ENT Surgery waiting list can be found on our website (Specialist Directory).
NB Exclusion to local services; Children with airway foreign bodies needing bronchoscopic extraction.
2. Monash Health ENT Surgery Outpatients
Gastroenterology Clinic
Infectious Diseases Clinic
- Infectious Diseases Referral Guideline
- see also Coronavirus clinics tab above
Medical Clinics
Medical Clinics- OPEN to GP referral
- General Medicine Clinic
- Blood and Iron transfusion – for assessment via General Medical Clinic please use this referral form- Referral form- General Medical Clinic- Blood and Iron Transfusion
- Geriatric Medicine Clinic – see Ageing Outpatient Services tab above
Mental Health
-
Mental Health Triage Service for all enquiries or referrals – 1300 792 977
- Community Health Counselling Services
Neurology Clinics
Orthopaedic & Fracture Clinics
Pain Services
GP referrals
Peninsula Integrated Pain Service is comprised of the Persistent Pain Management Service (PPMS) at The Mornington Centre and the Pain Medicine Clinic (PMC) at Frankston Hospital Outpatients. All patient referrals will now occur through ACCESS- see above for ACCESS referrals
Pain Medicine Clinic Referral Guideline
Palliative Care
Rehabilitation Services
RAPPS – Rehabilitation, Ageing, Pain and Palliative Care Services
Respiratory and Sleep Clinics
- The Lung function Labs are open Monday to Friday 9am – 3:30pm
The service has resumed testing. - Lung Cancer Care Nursing Coordinator
Peninsula Health employs a Lung Cancer Care Nursing Coordinator. The Coordinator is a resource for patients, families, carers and clinicians.
Contact: 0435 393 287
E-mail: LungCancer@phcn.vic.gov.au
Service operates Monday, Friday and Alternate Thursdays
- Respiratory Outpatients
- Interstitial Lung Disease
- Pleural Disease
- Severe Asthma
Renal Clinics
Rheumatology Clinic
Surgical Clinics
Surgical Clinics- OPEN to GP referral
As of 28 February, Category 3 elective surgery will recommence at Peninsula Health. We are undertaking a phased approach to reopening our theatres so some patience may be required.
- General Surgery Clinic
- Plastic Surgery Referral Guideline
- Dupuytren Outpatient Clinic referral form
- Breast Surgery Clinic – see Cancer Related Clinic tab
- Chronic Wound Clinic – see Ageing Outpatient Services tab above
- Vascular High Risk Foot Clinic – see tab below
Emergency Paediatric General and Urological surgery is not usually performed at Frankston Hospital.
Emergency paediatric Plastic Surgery and Orthopaedic services are available for patients with acute injuries who are referred to Fracture Clinic or Plastic Surgery Clinic or who present to the Frankston Hospital Emergency Department. The Orthopaedic unit looks after paediatric trauma patients and shares care with the paediatricians for paediatric patients with bone or joint infections.
Urology Clinics
Vascular High Risk Foot Clinic
Peninsula Health does not have a general Vascular Surgery Outpatient service.
The Vascular Surgery Unit does run a High Risk Foot Clinic in conjunction with Podiatry services open to GP referral.
Patients who need Vascular Surgery assessment other than at the High Risk Foot clinic can be referred to
- A private Vascular surgeon who can then refer to Frankston Hospital as a public patient if surgery is required. A list of hospital specialists with private rooms who can refer patients to the Frankston Hospital Vascular Surgery waiting list can be found on our website (Specialist Directory).
NB hyperhidrosis and lymphoedema conditions are not treated by Vascular Surgeons at Peninsula Health. The Lymphoedema Service can be referred to via ACCESS
2. Monash Health Vascular Surgery Outpatients
Women's Health and Antenatal Clinics
Antenatal Clinics
If a GP has an URGENT pregnancy concern, please contact the obstetric registrar via switchboard on 9784 7777. For Antenatal Bookings and antenatal care see Women’s Health and Antenatal Care |
Other Women’s Health Clinics
- Colposcopy Referral Guide
- Sexual Health Service Referral Guideline
- Urogynaecology Clinic / Urogynaecology Multidisciplinary Service Referral Form
- Paediatric Gynaecology – some services for those under 16 years are available by referral to the Paediatric Medical Clinic (see Child and Young Adult Clinics)
- Hysteroscopy Clinic 2018 // Not open to GP referral // Specialist referral only
Peninsula Health has no general Gynaecology clinic – referral options below
We would like to remind all our local GPs that Peninsula Health does not have a general Gynaecology outpatient service. Women who require gynaecology assessment other than for the services listed above have two options;
- Be referred to a private Gynaecologist and treated as a public patient at Frankston Hospital if surgery is required. A list of hospital specialists with private rooms who can refer patients to the Frankston Hospital Gynaecological Surgery waiting list can be found on our website (Specialist Directory- see left hand menu)
- Be referred to another health service with public gynaecology outpatient services.
Outpatient Clinics are located at various locations across Peninsula Health including:
Frankston Hospital – Building D Outpatient Area 1 (NEW) & 3rd Floor consulting rooms, Frankston Integrated Health Centre, Golf Links Road Rehabilitation Centre, The Mornington Centre, Rosebud Hospital Community Health Centre, Hastings Community Health Centre.