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Outpatient Services – including ACCESS

GP referrals need to be sent before patient appointments can be made.

There are exceptions to central intake for fax and e-referrals for some acute Outpatient services – please see referral guidelines under each specialty. 

COVID-19 and Outpatients Update June 2020

All  Outpatient referrals are now being triaged as normal including Orthopaedic Outpatients.
Please be aware that many appointments continue to be delivered by telephone or video based platform at present.
Current advice for patients booked for surgery at Peninsula Health in need of pre-testing for COVID-19 is to see one of the Peninsula Health testing stations
We will keep you updated about further service changes.
Thank you for your assistance during this time.

Statewide Referral Criteria

The Department of Health and Human Services is developing statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.

ACCESS : Community Health, Allied Health, RAPPS

ACCESS is the first point of contact for information and referrals to a wide range of Community Health, Rehabilitation and Aged /other Specialist services (both Centre based and Outreach) at Peninsula Health. It is run separately to Acute Outpatients. 

ACCESS Services will also be listed in relevant clinical condition clinic tabs on this page.

GPs refer using the referral form and/or referral letter. Patients can self-refer to many services.

  • NEW SERVICE  Community Health Post Covid-19 Recovery Program
  • Aboriginal Health
  • Advance Care Planning
  • Agestrong
  • Alcohol and Other Drug Services
    • Consultation Liaison Addiction Medicine Service (CLAMS) listed under separate Addiction Medicine tab 
  • Cancer Rehabilitation Clinic (see Cancer Related Clinics tab)
  • Cardiac (see Cardiology Clinics Tab below)
    • Rehabilitation Clinic
    • Reduced Ejection Fraction Clinic
  • Children’s Allied Health and Audiology Services
  • Continence Services including Urogynaecology Clinic (for latter see Women’s Health Clinic tab)
  • Counselling
  • Diabetes Education
  • Dietetics
  • Drug and Alcohol Services
  • Exercise Physiology 
  • Falls and Balance Clinic
  • Homeless Health and Outreach Services
  • Keeping Families Safe
  • Lymphoedema Service
  • Movement Disorders Program (see Neurology Clinics tab)
  • NDIS
  • Physiotherapy
  • Podiatry
  • RAPPS – Rehabilitation, Ageing, Pain and Palliative Care Services (see below)
  • Speech
  • Support services (Carers and Social Support)
  • Sexual and Reproductive Health Clinic (see Women’s Health Clinics tab)
  • Youth Services

RAPPS – Rehabilitation, Ageing, Pain and Palliative Care Services  

ACCESS Referrals Monday to Friday 08:30-17:00

Community Health Programs and Services Patient brochure

Aged Care Services at Peninsula Health

All referrals for clients aged 65+ (aged 50+ ATSI clients) seeking individual appointments for the following services need to be directed to the My Aged Care Portal.

My Aged Care   PH 1800 200 422      FAX 1800 728 174

•       Podiatry
•       Physiotherapy including Outreach Physiotherapy
•       Exercise Physiology
•       Outreach Occupational Therapy
•       Outreach Speech Pathology
•       Social Support Group

Referral to these services for clients aged less than 65 (50 ATSI clients) and for all other ACCESS services listed should be referred to ACCESS as usual.


Addiction Medicine - CLAMS

Addiction Medicine – Consultation Liaison Addiction Medicine Service (CLAMS)

CLAMS can offer support and advice and/or assist with the review and assessment of your clients to enhance their ongoing management.  One of the main aims of the service will be to provide transition from acute to community pharmacotherapy.

Referral via ACCESS-See above or phone 1300 665 781 or referral form


Alcohol and Other Drug Services consumer information 

Cancer Related Clinics

Cancer Related clinics

Peninsula Health employs a Breast Care Nurse to provide support, information and referrals to patients and their families throughout the breast cancer journey. Treatment plans are discussed at a fortnightly Breast Multidisciplinary Team meeting and GPs are encouraged to attend. Contact the Breast Care Coordinator for more information on 9784 1689 or mobile 0438 562 879 (service operates every Monday, Tuesday and alternate Fridays, working hours are 7am to 3.30pm.)

Cardiology Clinics and Cardiac Investigations

Cardiology Clinics

  • For Chest pain and Structural heart clinic information please contact reception by phone;

PH  9784 1177 // FAX 9784 2387

Reduced Ejection Fraction Clinic

Reduced Ejection Fraction Clinic (previously Cardiac Failure Clinic) // Reduced Ejection Fraction Clinic Referral Form

Cardiac Rehabilitation Program 

  • refer via ACCESS

Cardiac Investigations

Cardiac Investigation Unit Referral Form

  • Exercise Stress ECG
  • Exercise Stress Echocardiogram 
  • Echocardiogram 
  • Dobutamine, Stress Echo
  • 12 Lead ECG
  • Holter Monitor (24Hrs)
  • Holter Monitor (7 Day)
  • Event Monitor (7 Day)
  • Ambulatory Blood Pressure Monitor
  • Pacemaker Check

Cardiac Radiology Investigations 

  • Calcium Score
  • Cardiac CT (not open to GP referral)
  • Gated Heart Pool Scan
  • Myocardial Perfusion Scan

Child & Young Adult Clinics

Children’s Clinics- OPEN to GP referral

  • NEW Paediatric Gynaecology Clinic 

Children’s Allied Health Clinics 

Referral via ACCESS – see ACCESS tab above

  • Children’s Audiology
  • Children’s Occupational Therapy
  • Children’s Physiotherapy
  • Children’s Podiatry
  • Children’s Speech Pathology
  • Continence Clinic

Paediatric Surgery– referral to this service is currently under review please contact Department of Surgery on 9784 7368 for any referral enquiries

Mental Health

Orthopaedic & Fracture Clinics

Service not currently accepting referrals unless an emergency such as life or limb threatening disease.

Pain Services

GP referrals

Peninsula Integrated Pain Service is comprised of the Persistent Pain Management Service (PPMS) at The Mornington Centre and the Pain Medicine Clinic (PMC) at Frankston Hospital Outpatients. All patient referrals will now occur through ACCESS- see above for ACCESS referrals

Integrated Pain Service Referral Form

Respiratory and Sleep Clinics

Please note limited services are running due to COVID-19 pandemic


Surgical Clinics

Surgical Clinics- OPEN to GP referral

Current advice for patients booked for surgery at Peninsula Health in need of Pre-surgery testing for COVID-19 is to see one of the Peninsula Health testing stations



Emergency Paediatric General and Urological surgery is not usually performed at Frankston Hospital.

Emergency paediatric Plastic Surgery and Orthopaedic services are available for patients with acute injuries who are referred to Fracture Clinic or Plastic Surgery Clinic or who present to the Frankston Hospital Emergency Department. The Orthopaedic unit looks after paediatric trauma patients and shares care with the paediatricians for paediatric patients with bone or joint infections.

Women's Health and Antenatal Clinics

Antenatal Clinics

 URGENT –  COVID-19 and GP Booking Referrals

If a GP has an URGENT pregnancy concern,  please contact the obstetric registrar via switchboard on 9784 7777

If a shared maternity care GP affiliate is unable to see women in their practice e.g. clinic closed due to COVID-19, please contact the Antenatal Clinic at Frankston Hospital on 9784 2626.


  • Fetal Diagnostic Service

The service allows women  to be seen locally for ultrasound opinions, diagnostic imaging, Amniocentesis and Chorionic Villous Sampling.

GP Referrals must be made on the referral form below and ALL the relevant information must be included with the referral. Incomplete paperwork will delay the appointment in this time-critical setting. All referrals are to be faxed and will be triaged by the by the Fetal Diagnostic Service Coordinator.

Women will be contacted and have an urgent antenatal clinic appointment at Peninsula Health to provide additional counselling before their ultrasound. Women should also be offered the option of genetic counselling where appropriate. This will be provided by Monash Genetics Services and referrals can be made following the link  www.monashhealth.org/page/Genetics

Referral Form Fetal Diagnostic Service

Other Women’s Health Clinics


NO GENERAL GYNAECOLOGICAL Outpatient Services at Peninsula Health – referral options below

We would like to remind all our local GPs that Peninsula Health does not have a general Gynaecology outpatient service. Women who require gynaecology assessment other than for the services listed above  have two options;

  1. Be referred to a private Gynaecologist and treated as a public patient at Frankston Hospital if surgery is required. A list of hospital specialists with private rooms who can refer patients to the Frankston Hospital Gynaecological  Surgery waiting list can be found on our website (Specialist Directory- see left hand menu)
  2. Be referred to another health service with public gynaecology outpatient services.


Outpatient Clinics are located at various locations across Peninsula Health including:

Frankston Hospital – Building D Outpatient Area 1 (NEW) & 3rd Floor consulting rooms, Frankston Integrated Health Centre, Golf Links Road Rehabilitation Centre, The Mornington Centre, Rosebud Hospital Community Health Centre, Hastings Community Health Centre.