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Covid-19 Screening Clinic details – Frankston, Rosebud and mobile.

Home // Health Professionals // General Practice Liaison’s // Outpatient and Community Health (ACCESS) Services

Outpatient and Community Health (ACCESS) Services

Acute Outpatient Services

GP referrals need to be sent before patient Outpatient appointments can be made.

There are exceptions to central intake for e-referrals and fax for some services – please see individual clinic referral guidelines

  • Outpatients General Enquiries  9784 2600
  • Clinical Enquiries for GPs only 9788 1432   8.30 am to 5.00 pm Mon-Fri
  • Outpatient Fax  9788 1879 

  • Please note most clinic referrals require results to be sent with referrals-please see clinic guidelines below for detail

 

Peninsula Health will continue undertake a mix of Telehealth and face to face clinic appointments. Patients should call before cancelling appointments if they are unwell, as it may be possible to convert some appointments to telehealth 

There is currently an increased clinic demand for appointments and longer appointment wait times are likely for many patients. Patients are advised to investigate all referral options. Private consultants who also work with Peninsula Health can be found on the Specialist Directory Page

Patients can call Outpatients number on 9784 2600 (small wait may be involved)

ACCESS (Community Health)

The first point of contact for information and referrals to a wide range of Community Health, Rehabilitation and Aged /other Specialist services (both Centre based and Outreach) at Peninsula Health. It is run separately to Acute Outpatients.

GPs can refer using the referral form and/or referral letter. 

ACCESS Fax: 9784 2309

Access Referral Form 2022

Patients can self-refer to many ACCESS and Community Health Services  (see links).

Or phone Monday to Friday 08:30-17:00 on 1300 665 781

 

E-Referrals

Please see the information below if you want to move to making e-referrals.

Peninsula Health eReferral FAQ 29/05/2020

Installation of ReferralNet FAQs   

ReferralNet Workflow

 

Statewide Referral Criteria

The Department of Health and Human Services is developing statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.

 

Referral Guidelines

ACCESS : Community Health, Allied Health, RAPPS

LIST OF SERVICES

ACCESS Services are also listed under relevant clinical condition clinic tabs.

  • Aboriginal and Torres Strait Islander Service
  • Advance Care Planning
  • Agestrong
  • Alcohol and Other Drug Services
    • Consultation Liaison Addiction Medicine Service (CLAMS) listed under separate Addiction Medicine tab 
  • Cancer Rehabilitation Clinic (see Cancer Related Clinics or Rehabilitation Services tabs below)
  • Cardiac (see Cardiology Clinics and Rehabilitation Clinic tabs below)
    • Rehabilitation Clinic
    • Reduced Ejection Fraction Clinic
  • Children’s Allied Health and Audiology Services
  • Community Care
    • Call 9788 1700 or email  CommunityCareEnquiry@phcn.vic.gov.au.  Calls from GPs can be directed to nursing staff or doctors via the contact details above. Care coordinators work business hours. Outreach nurses work 7 days 0800-2400 (2100-2400 telephone support only).
    • Community Care Flyer
  • Community Health Programs and Services Patient Brochure
  • Continence Services including Urogynaecology Clinic (for latter see Women’s Health Clinic tab)
  • Coronavirus Recovery and Rehabilitation clinic – see Coronavirus Clinics tab below
  • Counselling
  • Diabetes Education
  • Dietetics
  • Disability Liaison Officers
  • Drug and Alcohol Services – also see Addiction Medicine (CLAMS) tab below
  • Exercise Physiology 
  • Falls and Balance Clinic
  • Homeless Health and Outreach Services
  • Keeping Families Safe – also see Family Violence
  • Lymphoedema Service
  • Movement Disorders Program (see Neurology Clinics tab)
  • NDIS
  • Occupational Therapy
  • Physiotherapy
  • Podiatry 
    • General services 
    • Vascular High Risk Foot Clinic – see separate tab below
  • RAPPS – Rehabilitation, Ageing, Pain and Palliative Care Services (see tabs below)
  • Speech Pathology
  • Support services (Carers and Social Support)
  • Women’s Sexual and Reproductive Health Clinic (see Women’s Health Clinics tab)
  • Youth Services – see also Young People

Ageing Outpatient Services

Aged Care ACCESS Services at Peninsula Health

All referrals for clients aged 65+ (aged 50+ ATSI clients) seeking individual appointments for the following services need to be directed to the My Aged Care Portal.

My Aged Care   PH 1800 200 422      FAX 1800 728 174

•       Podiatry
•       Physiotherapy including Outreach Physiotherapy
•       Exercise Physiology
•       Outreach Occupational Therapy
•       Outreach Speech Pathology
•       Social Support Group

Referral to these services for clients aged less than 65 (50 ATSI clients) and for all other ACCESS services listed should be referred to ACCESS as usual.

Addiction Medicine - CLAMS

Addiction Medicine – Consultation Liaison Addiction Medicine Service (CLAMS)

CLAMS can offer support and advice and/or assist with the review and assessment of your clients to enhance their ongoing management.  One of the main aims of the service will be to provide transition from acute to community pharmacotherapy.

Referal Guideline for CLAMS – Referral via ACCESS

Cancer Related Clinics

 

Other Peninsula Health Services 

  • Breast Care Nurses

Peninsula Health employs a Breast Care Nurse to provide support, information and referrals to patients and their families throughout the breast cancer journey. Treatment plans are discussed at a fortnightly Breast Multidisciplinary Team meeting and GPs are encouraged to attend. Contact the Breast Care Coordinator for more information on 9784 1689 or mobile 0438 562 879 (service operates every Monday, Tuesday and alternate Fridays, working hours are 7am to 3.30pm.)

  • Lung Cancer Care Nursing Coordinator

Peninsula Health employs a Lung Cancer Care Nursing Coordinator. The Coordinator is a resource for patients, families, carers and clinicians. Contact 0435 393 287 e-mail: LungCancer@phcn.vic.gov.au. (service operates Monday, Friday and Alternate Thursdays)

 

Other Services and Information


Cardiology Clinics and Cardiac Investigations

Cardiology Clinics

All Cardiology Specialist Clinics are now open to e-referral via mastercare

All faxed referral should go to Outpatients 9788 1879.

Updated referral guidelines to come

  • For Chest pain and Structural heart clinic information please contact reception by phone; PH  9784 1177

Reduced Ejection Fraction Clinic

  • refer via ACCESS

Cardiac Investigations

Cardiac Investigation Unit Referral Form

  • Exercise Stress ECG
  • Exercise Stress Echocardiogram 
  • Echocardiogram 
  • Dobutamine, Stress Echo
  • 12 Lead ECG
  • Holter Monitor (24Hrs)
  • Holter Monitor (7 Day)
  • Event Monitor (7 Day)
  • Ambulatory Blood Pressure Monitor
  • Pacemaker Check

Cardiac Radiology Investigations 

  • Calcium Score
  • Cardiac CT (not open to GP referral)
  • Gated Heart Pool Scan
  • Myocardial Perfusion Scan


Children's Clinic

Children’s Clinics- OPEN to GP referral

General Medical Clinic for children 16 years and under for the following
services
• General Paediatric
• Dermatology
• Neurology
• Respiratory
• Gynaecology

Children’s Allied Health Clinics 

Referral via ACCESS – see ACCESS tab above

  • Children’s Audiology
  • Children’s Occupational Therapy
  • Children’s Physiotherapy
  • Children’s Podiatry
  • Children’s Speech Pathology
  • Children’s Continence Clinic (via ACCESS)




Endocrinology Clinic


ENT Surgery at Peninsula Health

Peninsula Health is not able to provide an ENT Outpatient service currently. 

Patients who need ENT assessment can be referred to

1. A local private ENT surgeon who can then refer as a public patient to Frankston Hospital if surgery is required. A list of hospital specialists with private rooms who can refer patients to the Frankston Hospital ENT Surgery waiting list can be found on our website (Specialist Directory).

NB Exclusion to local services;  Children with airway foreign bodies needing bronchoscopic extraction. 

2. Monash Health ENT Surgery Outpatients 



Infectious Diseases Clinic


Medical Clinics

Medical Clinics- OPEN to GP referral

  • Geriatric Medicine Clinic – see Ageing Outpatient Services tab above


Mental Health




Pain Services

GP referrals

Peninsula Integrated Pain Service is comprised of the Persistent Pain Management Service (PPMS) at The Mornington Centre and the Pain Medicine Clinic (PMC) at Frankston Hospital Outpatients. All patient referrals will now occur through ACCESS- see above for ACCESS referrals

Pain Medicine Clinic Referral Guideline

Integrated Pain Service Referral Form

Pain Services Patient Information




Respiratory and Sleep Clinics

  • The Lung function Labs are open Monday to Friday 9am – 3:30pm
    The service has resumed testing.

  • Lung Cancer Care Nursing Coordinator

Peninsula Health employs a Lung Cancer Care Nursing Coordinator. The Coordinator is a resource for patients, families, carers and clinicians.

Contact: 0435 393 287
E-mail: LungCancer@phcn.vic.gov.au
Service operates Monday, Friday and Alternate Thursdays

  • Respiratory Outpatients 
    • Interstitial Lung Disease 
    • Pleural Disease
    • Severe Asthma 

 



Rheumatology Clinic


Surgical Clinics

Surgical Clinics- OPEN to GP referral

As of 28 February, Category 3 elective surgery will recommence at Peninsula Health. We are undertaking a phased approach to reopening our theatres so some patience may be required.

 

Emergency Paediatric General and Urological surgery is not usually performed at Frankston Hospital.

Emergency paediatric Plastic Surgery and Orthopaedic services are available for patients with acute injuries who are referred to Fracture Clinic or Plastic Surgery Clinic or who present to the Frankston Hospital Emergency Department. The Orthopaedic unit looks after paediatric trauma patients and shares care with the paediatricians for paediatric patients with bone or joint infections.

Vascular High Risk Foot Clinic

Peninsula Health does not have a general Vascular Surgery Outpatient service. 

The Vascular Surgery Unit does run a High Risk Foot Clinic in conjunction with Podiatry services open to GP referral.

Patients who need Vascular Surgery assessment other than at the High Risk Foot clinic can be referred to

  1.  A private Vascular surgeon who can then refer to Frankston Hospital as a public patient if surgery is required. A list of hospital specialists with private rooms who can refer patients to the Frankston Hospital Vascular Surgery waiting list can be found on our website (Specialist Directory).
                                                                                                                                                                       NB hyperhidrosis and lymphoedema conditions are not treated by Vascular Surgeons at Peninsula Health. The Lymphoedema Service can be referred to via ACCESS 

     2.  Monash Health Vascular Surgery Outpatients 


Women's Health and Antenatal Clinics

Antenatal Clinics

If a GP has an URGENT pregnancy concern,  please contact the obstetric registrar via switchboard on 9784 7777

For Antenatal Bookings and antenatal care see Women’s Health and Antenatal Care

Other Women’s Health Clinics

 

Peninsula Health has no general Gynaecology clinic – referral options below

We would like to remind all our local GPs that Peninsula Health does not have a general Gynaecology outpatient service. Women who require gynaecology assessment other than for the services listed above  have two options;

  1. Be referred to a private Gynaecologist and treated as a public patient at Frankston Hospital if surgery is required. A list of hospital specialists with private rooms who can refer patients to the Frankston Hospital Gynaecological  Surgery waiting list can be found on our website (Specialist Directory- see left hand menu)
  2. Be referred to another health service with public gynaecology outpatient services.

 

Outpatient Clinics are located at various locations across Peninsula Health including:

Frankston Hospital – Building D Outpatient Area 1 (NEW) & 3rd Floor consulting rooms, Frankston Integrated Health Centre, Golf Links Road Rehabilitation Centre, The Mornington Centre, Rosebud Hospital Community Health Centre, Hastings Community Health Centre.