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Faster flow in an Emergency

Faster flow in an Emergency

The Frankston Emergency Department is one of the busiest in Victoria. Each year it treats more people than ever before.

It has the highest number of ambulance arrivals in Victoria, and a higher proportion of category 1 to 3 patients (the sickest patients) compared to similar hospitals.

Because the Department is so busy, over the years it has struggled to achieve Government targets for some waiting times.

What did we do?

“Over the last year, we made improvements to the way we work in the Emergency Department to ensure people experience the shortest possible waiting time,” says Dr Shyaman Menon, Clinical Director of Emergency Medicine.

“Live data feeds were installed into the Emergency Department so staff can see in real-time department capacity, patient acuity (most urgent categories), ambulance arrivals and admitted patient numbers.”

“We also reviewed and made changes to the authorisation process so that Emergency clinicians can fast-track admissions to wards, without needing to further consultation from ward-based doctors.”

“A new system automatically notifies the inpatient ward when a patient is ready to be transferred from Emergency. Plus, a new Navigator Nurse role was created to fast track ambulance arrivals 24 hours a day, every day of the year.

“These changes have helped to saves precious time for both the Emergency Department and hospital wards.”

As a result of these changes, the number of patients seen within four hours has improved from 57% in 2014 to 64% in 2015, and this is expected to be even higher in 2016.

Did you know Frankston Hospital has one of the busiest Emergency Departments in Victoria and the highest number of ambulance arrivals?

95,169 people treated in our emergency departments in 2015-1661 ambulances arrive on an average day

Read more about the innovative initiatives we have implemented over the last 12 months to improve our services to you and the Mornington Peninsula community in our 2016 Quality of Care report.