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Consumer Participation

Consumer Engagement at Peninsula Health

Peninsula Health is committed to working in partnership with consumers (patients, carers, families and the community). Consumers are people who currently access our services or who may need to in the future.

Consumer Representatives share their experiences as users of the health service, provide advice on consumer and carer issues and become active partners in design, planning and evaluation of the health service.

Having consumers involved with us and bringing the perspective of the community into Peninsula Health ensures we provide health services that meets the needs of the Frankston and Mornington Peninsula community.

Consumer Representatives can relate feedback to their own experience by:

  • A health condition you are or have been affected by
  • Experience using a health service
  • Experience as a carer, family member or friend of someone who accesses health services
  • Participation within your local community

Ways in which Consumer Representatives partner with us include:

  • Provide advice on what patients, families and carers may expect
  • Provide patient, family and carer views at all levels of our health service
  • Identify and raise concerns and issues
  • Provide us with insight into the experience that patients, families and carers have with us
  • Provide feedback on written information developed for consumers
  • Contribute to service planning
  • Special projects

….And many more

Why be involved?

Being a Consumer Representative can give you the opportunity to contribute to improving health outcomes for your community.

Consumer Representatives find their participation rewarding and enjoyable, especially the opportunity to meet new people and to share their own experience.

How you can be involved

As a Consumer Representative we ask that you complete annual mandatory training, a police check and confidentiality agreement. This will be arranged with you by the Consumer Participation Program Manager. Participation is voluntary and you can choose to exit the program at any time.

Community Advisory Groups

Peninsula Health has a number of Community Advisory Groups (CAGs) that bring the consumer and community perspective, experiences and concerns into Peninsula Health. 

Each CAG has been established in response to the needs of our community. 

Membership of the groups includes consumers, carers and key Peninsula Health staff.  Some groups have representatives from other service providers.

The CAGs enable two-way communication between Peninsula Health and the broader community.  As a Consumer Representatives you will provide advice on specific matters of consumer, carer and community interest or concern. You will also help to inform the community about what is happening at Peninsula Health.

Each CAG provides opportunity for information sharing, robust discussion and learning. The CAGs report to the Peninsula Health Community Advisory Committee.

Our current Community Advisory Groups:

  • Alcohol and Other Drugs CAG
  • Community Health CAG
  • Cultural and Linguistic Diversity CAG
  • Disability CAG
  • Frankston/Northern Peninsula CAG
  • Gay, Lesbian, Bisexual, Transgender, Intersex & Queer+ CAG
  • Mental Health CAG
  • Mount Eliza Personal Alarm Call Service (MEPACS) CAG
  • Older persons / Carers CAG
  • Southern CAG
  • Westernport CAG
  • Renal CAG

Other Committees and Working Group

Consumer Representatives partner with us on a number of Peninsula Health Committees, including Quality and Safety Committees.  We also have a number of short-term Working Groups. You will bring the consumer perspective, experiences and concerns into issues discussed. We are currently seeking consumers to join a number of committees.

Specific Wards

A Consumer Representative role has been introduced to our wards at Peninsula Health to enhance the patient experience. Whilst on the ward the Consumer Representative may:

  • Assist patients to provide feedback on their experience collecting surveys electronically at the bedside
  • Raise awareness and encourage patients, their families or carers to ‘speak up’ and ask questions about their care
  • Review consumer survey experience reports and assists staff in identifying opportunities for improvement
  • Participate in observational audits
  • Be a friendly face, offer opportunity for light/social conversations with patients, families and carers

….And many more

If you are interested in joining us as a Consumer Representative please complete the application form.

If you would like more information please contact Michelle Daniel, Consumer Participation Program Manager on 9784 2665 or email consumerparticipation@phcn.vic.gov.au