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Consumer Participation at Peninsula Health

Peninsula Health is committed to working in partnership with consumers, carers and the community.

Consumer Representative

A Consumer Representative is a member of the community who brings their voice and perspective into Peninsula Health service planning and delivery, so we can improve services and achieve the best health outcomes.

They are members of the public who use, or are potential users of our healthcare service. This includes patients, families, clients, carers and other support people.

Ways in which Consumer Representatives help us include:

  • Provide advice on what patients, families and carers may expect
  • Provide patient, family and carer views at all levels of our health service
  • Identify and raise concerns and issues
  • Provide us with insight into the experience that patients, families and carers have with us
  • Provide feedback on written information developed for consumers
  • Contribute to service planning
  • Special projects
  • Being a Consumer Representative can give you the opportunity to bring your voice into Peninsula Health planning and service delivery so we can improve services and achieve best health outcomes.

    Consumer Representatives find their participation rewarding and enjoyable, especially the opportunity to meet new people and to share their own experience.

    How to become a Consumer Representative

    Complete the Consumer Representative Application Form (click to download application form) or contact Michelle Daniel, Consumer Participation Program Manager on 9784 2665 or consumerparticipation@phcn.vic.gov.au

    How you can be involved

    As a Consumer Representative we ask that you complete annual mandatory training, a police check and confidentiality agreement. This will be arranged by the Consumer Participation Program Manager.

    Community Advisory Committee

    Membership of the Community Advisory Committee includes Consumer Representatives, members of the Board, the Chief Executive Officer and other senior Peninsula Health staff.

    The purpose of the Community Advisory Committee is to bring the voice of consumers, carers and the community into the health service and to ensure that the consumer and community perspective is represented in the planning, design, delivery and evaluation of our services.

    As a Consumer Representative you will bring your own diverse experience and knowledge. You will represent our broader community,   and advise the Health Service on matters of consumer, carer and community interest or concern. You will also help to inform the community about what is happening at Peninsula Health.

    The Community Advisory Committee meets bi-monthly at various Peninsula Health sites and provides an opportunity for information sharing, discussion and learning. The Community Advisory Committee oversees our network of Community Advisory Groups. (click on link to CAGs)

    If you are interested in joining our Community Advisory Committee, please complete the Consumer Representative Application Form (click to download application form) or contact Michelle Daniel, Consumer Participation Program Manager on 9784 2665 or consumerparticipation@phcn.vic.gov.au  

    Community Advisory Groups

    Peninsula Health has a number of Community Advisory Groups (CAGs) that bring the consumer and community perspective into Peninsula Health. 

    Each CAG has been established in response to the needs of our community. 

    Membership of the groups includes consumers, carers and key Peninsula Health staff.  Some groups have representatives from other service providers.

    The CAGs enable two-way communication between Peninsula Health and the broader community.  As a Consumer Representative you will provide advice on specific matters of consumer, carer and community interest or concern. You will also help to inform the community about what is happening at Peninsula Health.

    Each CAG provides opportunity for information sharing, discussion and learning. The CAGs report to the Peninsula Health Community Advisory Committee.

    Our Community Advisory Groups:

    • Aboriginal and Torres Strait Islanders (ATSI)
    • Alcohol and Other Drugs
    • Community Health
    • Cultural and Linguistic Diversity
    • Disability
    • Frankston/Northern Peninsula
    • Lesbian, Gay, Bisexual, Transgender, Intersex & Queer (LGBTIQ)
    • Mental Health
    • Mount Eliza Personal Alarm Call Service (MePACS)
    • Older persons / Carers
    • Southern
    • Westernport
    • Women’s

    If you are interested in joining any of these groups, please complete the Consumer Representative Application Form (click to download application form) or contact Michelle Daniel, Consumer Participation Program Manager on 9784 2665 or consumerparticipation@phcn.vic.gov.au

    Other Committees and Working Groups

    Consumer Representatives partner with us on a number of Peninsula Health Committees, including Quality and Safety Committees.  We also have a number of short-term Working Groups. You will bring the consumer perspective into issues discussed. We are currently seeking consumers to join the following committees:

    • Consumer Information Steering Committee
    • Infection Prevention Committee
    • Human Research and Ethics Committee
    • Risk, Identification, Safety, Communication, Environment (RiSCE)
    • Palliative Care Quality Committee
    • Vulnerable Children Working Group

     

    If you are interested in joining any of these committees or groups, please complete the Consumer Representative Application Form or contact Michelle Daniel, Consumer Participation Program Manager on 9784 2665 or consumerparticipation@phcn.vic.gov.au