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15 years of supporting Emergency Department patients and families

Volunteers in Peninsula Health’s Assistance and Care in Emergency (ACE) program support patients in Emergency Departments.

Can you believe it has been 15 years since our Assistance and Care in Emergency (ACE) volunteer program was created?

We would like to send a huge congratulations to all 125 program volunteers who provide amazing care and support to Emergency Department patients and their families.

“It is such a rewarding role,” says Jenni O’Sullivan, program Volunteer Convenor. “We see all ages and stages of life through these doors. The majority of people are grateful and will give you a ‘thank you’ or a smile. That makes it all worth it.”

Prior to Covid-19, the volunteers worked 9am to 9pm at Frankston and Rosebud Hospital Emergency Departments, seven days per week. Their hard work is appreciated by patients, their families and staff.

“The commitment and dedication demonstrated by our volunteers shift after shift is to be commended,” says Emergency Management Consultant and Frankston ED Volunteer Coordinator, Nyree Parker.

“The environment of the ED is not an easy place to work. ACE volunteers bring the human elements needed in this increasingly busy and challenging clinically-driven environment. We look forward to continuing to work together, serving the needs of our community into the future.”

We thank all ACE volunteers for their hard work and dedication over the past 15 years and we look forward to their return to the health service.