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Safewards comes to the Emergency Department

Consumer representative Garry Watson cut the cake with ED staff at the launch.

The Emergency Departments (ED) at Frankston and Rosebud Hospitals launched their Safewards program on 8 May.

The Safewards model aims to create a welcoming, calmer environment for patients and their families. This is done through ten interventions, which are visible and straightforward for staff to follow. Safewards trains staff to identify points of care that may trigger a conflict response, or an issue around communication, and then use a targeted intervention to prevent this conflict from arising.

Ward 5GS was the first acute ward in the world to implement Safewards and the program has been a success, with staff reporting they feel safer and patients and family members also praising the new ways of de-stressing and relaxing.

ED Acting Operations Director Trish O’Neill thanked RISCE coordinator Kate Bendall and ED Clinical Nurse Specialist Ashleigh Ryan for their work to get Safewards up and running in the ED.

“The team has done some fantastic work in this space and we look forward to seeing how the Safewards program benefits everyone – patients, family members and staff – in the Emergency Department.” Trish said.

Trish O’Neill, 5GS NUM Kim Heriot, Kate Bendall and Marisol Corrales, Safewards Project Manager Department of Health and Human Services.