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Peninsula Health wins two Better Care Victoria Awards

Kim Heriot and Trish O’Neill. 

Peninsula Health has been recognised for its innovative work to improve the patient journey through the health service at the Better Care Victoria Patient Flow Partnership awards, winning the Most Improved Patient Flow and Best Collaborators categories.

“It’s all about patient care – that’s what flow is,” says Trish O’Neill, Acting Operations Director of Frankston Emergency Department (ED).

The Patient Flow Partnership is a partnership between 15 health services working towards improving ED access and removing barriers within the patient journey.

 “Through the partnership we have embedded a whole of hospital approach to patient flow,” explains medical ward Nurse Unit Manager Kim Heriot.

“In the past the focus has just been on the Emergency Department, but now we’re looking at daily operating systems, huddles, rapid rounds – all of the things that facilitate patient flow.”

Peninsula Health was recognised at the awards for a few projects, including some work led by the medical wards.

“We streamlined the process for transferring patients from acute to sub-acute sites, so doctors at each site talk directly to each other to speed up the process,” says Kim.

“The primary results show a reduced length of stay on acute wards.”

“We also introduced weekend discharges during winter by employing a nurse to facilitate discharges, working closely with medical, sub-acute and nursing staff.”

Another project recognised was the Emergency Department’s new Model of Care, which has decreased wait times for patients and improved patient satisfaction.

 “We introduced a team based model of care, so that when a patient presents at triage, we colour code them and they are allocated to a team, instead of one doctor.”

“This enables senior early decision making and more efficient team based care to manage the flow of patients in the ED.”  

Trish and Kim say the team involved are very excited to be acknowledged for the work they have been doing and it was an honour to accept the award on behalf of Peninsula Health.