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Passionate nurse recognised for delivering outstanding patient care

Veteran nurse Candice Mannix loves her job on our neurology, stroke and general medicine ward at Frankston Hospital.

Her passion for providing the very best of care to patients has been acknowledged, with Candice being named Peninsula Health’s first patient nominated Patient Experience Champion.

“It’s pretty humbling to win this award – I feel so happy to be recognised knowing that people are noticing all of the care we give as nurses,” says Candice.

“I love what I do. It’s a privilege to be able to help people when they’re vulnerable and in a really fragile situation and to support them and their family through that.”

The patient who nominated Candice for the award was very impressed with the care she received from the experienced nurse on ward 5GS.

“I nominate Candice not only for the way I was looked after, but for how good she was with the elderly man opposite me.” Said the patient.

“Beautiful nursing, really caring to the gentleman.”

Candice, who is also married and has three daughters, has been a nurse for 20 years.

The experiences she finds most moving are also the most difficult ones, when she is caring for patients who are very unwell.

“Patients come in after they have had a stroke – they’ve lost their strength or they’ve got slurred speech – and then they come up to the ward after having medication in Emergency to try and reverse this,” she explains.

“It’s quite an emotional time for patients because their body isn’t doing what they want it to do and they don’t understand what’s going on.”

“It’s such an intimate nursing relationship you build. I love in the first 24 hours when they see there is a bit of difference and the medication is having an effect. The patient starts to have a bit of trust in you and feel calmer and relax.”

Candice always does everything she can to guide patients through this somewhat scary time.

“I think how would I like to be treated, how would I want someone in my family to be treated?”

“It’s a very emotional job because you’re supporting patients, their family, your colleagues who are all affected when it’s a really positive outcome and also when sadly stroke patients don’t make it.”

“But I wouldn’t do anything different.”

 

Jessica Mills
JMills@phcn.vic.gov.au