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Access Worker chosen as 2018 Harmony Day Ambassador

Stacey Bassett is Peninsula Health’s Harmony Day Ambassador.

The Access Worker has been recognised by her peers and senior management for exemplifying the values of inclusiveness and respect for all in her day to day work.

“Having cultural awareness and cultural knowledge is especially important when it comes to looking after an individual’s health,” says Stacey.

“The Access Team are the first point of contact for enquiries and new referrals into many of Peninsula Health’s services and programs.”

“We’re here to advise the general public, and help them link in with the services that are right for them. Often people are linking in with health professionals after a new diagnosis, or for a condition they’ve been managing for many years, and it can be a tricky time to navigate services even when English is your preferred language!”

Part of Stacey’s job is to identify when English is not the person’s preferred language and then organise an interpreter to be present so these important initial phone conversations can take place and the person can access the best services for them.

“We’re very fortunate to be able to utilise telephone interpreters. Even if people are comfortable with conversational English, they may wish to have information provided in their preferred language,” says Stacey.

It was during her University studies that Stacey got her first taste of what it was like to work at Peninsula Health.

“I applied to work here after some student placements at Frankston Hospital and some of our other Rehabilitation and Community Health centres. I really liked the organisation, and the placements helped me gain a good overview of Peninsula Health and a lot of local services,” says Stacey.

Four years later Stacey, who outside of work is a foodie who loves playing sport with friends, is in her element helping a wide array of people who contact Access every day.

“I really enjoy my role in Access. Every day is different – we’re assisting people of all ages, from all backgrounds. Everybody needs help from time-to-time with their health.”

Andrea Hammond was recognised as the 2018 Harmony Day Ambassador Runner Up for working tirelessly to support, guide and motivate nursing staff to ensure they offer culturally patient centred care.

Congratulations Stacey and Andrea.

Harmony Day

  • Harmony Day is an annual celebration of cultural diversity.
  • It is about inclusiveness, respect and belonging for all Australians, regardless of cultural or linguistic background, united by a set of core Australian values.
  • Forty-nine per cent of Australians were born overseas or have at least one parent who was.
  • Apart from English, the most common languages spoken in Australia are Mandarin, Arabic, Cantonese, Vietnamese, Italian, Greek, Tagalog/Filipino, Hindi, Spanish and Punjabi

 

Jessica Mills
JMills@phcn.vic.gov.au