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Careers at Peninsula Health: Q&A with Thomas Williams

Thomas Williams shares what it’s like to work in the IT Department at Peninsula Health and what he enjoys most about his role.

Name: Thomas Williams

Job title: Database Administrator

1) What does a typical day in your job at Peninsula Health involve?

My work is really varied, depending on what’s going on in the IT department and Peninsula Health. My daily responsibilities as part of the Application Support team in IT include monitoring apps for problems, checking ServiceDesk Plus (our help desk system) for issues logged by staff, fixing issues, implementing new apps, consulting in my area of expertise, going to meetings and documenting stuff (not my favorite). As Database Administrator, I look after the data stored by apps, working with staff and vendors to keep things running smoothly.

2) How long have you been in your current role and how did you move into that position?

I’ve been at Peninsula Health since 2001 and in the IT department since 2010. Before IT, I worked in the MIS department, helping implement the first version of “Online Reporting”. After 9 years in MIS I was ready for new challenges and when the previous Database Administrator retired after 22 years of service, I jumped at the chance to get my hands on even more data.

3) What do you enjoy most about working at Peninsula Health and in the health industry?

I work as part of a great team in IT and take the most satisfaction in helping solve problems, to enable staff to be awesome at their jobs. Even though I’m not on the “front line”, working directly with patients, I see my role as part of Peninsula Health’s mission to provide excellent, patient-centred care to the community. Things are always changing in IT and especially health IT – I enjoy the challenge of keeping up with new technologies and how they impact IT, staff and patients.

4) Are there any common misconceptions people have about your role that you’d like to dispel?

Most staff at Peninsula Health have used a login, computer, wi-fi signal, internet link, printer, or app that someone in IT has set up, so I think everyone has a good idea of what IT does. Each of the teams in IT solve different problems and look after different apps – the Infrastructure Team deal with the underbelly of IT – cables, networks, and servers; the Desktop Support team set up and fix computers, printers and phones; and Service Desk answer calls and fix more problems than anyone else (I go to them when I have a problem!).

5) What do you like to do when you’re not working?  

Before Peninsula Health I attended Monash University, completing a double degree in IT and Education. I’ve been married for 17 years and have 3 fantastic kids. I’m fortunate to live locally on the Mornington Peninsula and am slowly learning to use my stand-up paddle board. Apart from that I enjoy reading and critiquing how IT is portrayed in movies, playing board games and PlayStation when I can, and not getting near enough exercise.