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Outpatient Services – including ACCESS

Referrals to Specialist Outpatient Clinics

COVID-19 and Outpatients

New referrals to Orthopaedic Outpatients are not being accepted at present.

EXCEPTION please refer urgently to the head of Unit,Mr.Peter McCombe, if you believe your patient to have a life or limb threatening situation

All other Outpatient referrals are being triaged but anyone triaged as having a non-urgent condition will be waitlisted and not acted upon until further notice. Please be aware that any appointment that does not absolutely require a face-to-face examination is being delivered by telephone or video based paltform at present.  

We will keep you updated about further service changes.

Thank you for your assistance during this time.


E-Referrals or faxed referrals are required before any appointments can be made.

  • E-referral occurs via ReferralNet Secure Messaging (see below for more information)
  • Fax  Referral number 9788 1879   
  • General Enquiries 9784 2600
  • Clinical Enquiries Acute Outpatients (for GPs only) 9788 1432 8.30 am-5.00 pm Mon-Fri

There are exceptions to central intake for some acute Outpatient referrals, please see referral guidelines under each heading

For Community Health, Rehabilitation Services Referrals- see ACCESS


Peninsula Health is committed to transitioning all referral processes to e-Referral in the near future.

Peninsula Health provides eReferral capacity through the installation of ReferralNet secure messaging to practices at no cost. Practices will receive automated referral receipts when they send eReferrals and will benefit from effective workflows that lead to faster processing time.  

Peninsula Health eReferral FAQ assistance guide

Peninsula Health has a dedicated Project Officer for GP engagement and can be contacted for information and support via email PHsecuremessaging@phcn.vic.gov.au or phone 9788 4553

Installation of ReferralNet FAQs    ReferralNet Workflow


ACCESS is the first point of contact for information and referrals to a wide range of Community Health, Rehabilitation and Specialist services (both Centre based and Outreach) at Peninsula Health.

GPs refer using the referral form in the ACCESS Services tab below or patients can self-refer.

Statewide Referral Criteria

The Department of Health and Human Services is developing statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.

ACCESS Services


ACCESS is run separately to outpatients and is the first point of contact for information and referrals to a wide range of Peninsula Health services eg;

  • Aboriginal Health
  • Advance Care Planning
  • Aged Care and Age Specialist services including Dementia-Memory
  • Allied Health including Physiotherapy / Occupational Therapy / Podiatry / Speech/ Exercise Physiology/ Nutrition/Socialisation
  • Children’s Services
  • Counselling
  • Drug and Alcohol Services
  • Homeless Health and Outreach Services
  • NDIS
  • Exercise & Lifestyle
  • Rehabilitation Programs including Cancer / Cardiac / Pulmonary
  • Specialist Services  including Continence, Falls, Chronic Pain, Sexual Health, Diabetes
  • Support services (Carers and Social Support)
  • Youth Services

ACCESS Clinics will also be listed under clinical condition tabs below

Referrals Monday to Friday 08:30-17:00

Community Health Program Services

Subacute Program and Services – brochure for health professionals

  • Patients can also self refer to many services via the ACCESS page 

ACCESS Patient Brochure

Aged Care Programs and Specialist Services

Other Subacute Clinics


Addiction Medicine - CLAMS

Addiction Medicine – Consultation Liaison Addiction Medicine Service (CLAMS)

CLAMS can offer support and advice and/or assist with the review and assessment of your clients to enhance their ongoing management.  One of the main aims of the service will be to provide transition from acute to community pharmacotherapy.

Referral via ACCESS-See above or phone 1300 665 781 or referral form



Cancer Related Clinics

Cancer related clinics

Peninsula Health employs a Breast Care Nurse to provide support, information and referrals to patients and their families throughout the breast cancer journey. Treatment plans are discussed at a fortnightly Breast Multidisciplinary Team meeting and GPs are encouraged to attend. Contact the Breast Care Coordinator for more information on 9784 1689 or mobile 0438 562 879 (service operates every Monday, Tuesday and alternate Fridays, working hours are 7am to 3.30pm.)

Cardiology Clinics and Cardiac Investigations

Cardiology Clinics

For GP referrals to Cardiac Clinics

For Chest pain and Structural heart clinic information please contact reception by phone;

PH  9784 1177 // FAX 9784 2387

For Reduced Ejection Fraction Clinic (previously Cardiac Failure Clinic) // Reduced Ejection Fraction Clinic Referral Form

Community Health Healthy Heart Program

A nurse lead recovery program following angina, heart attack, angiogram and heart surgery for support with self management.

Referral by ACCESS

  • Phone: 1300 665 781
  • ACCESS Fax: 9784 2309

Cardiac Investigations

Cardiac Investigation Unit Request Form

PH  9784 1177 // FAX 9784 2387

  • Exercise Stress ECG
  • Exercise Stress Echocardiogram 
  • Echocardiogram 
  • Dobutamine, Stress Echo
  • 12 Lead ECG
  • Holter Monitor (24Hrs)
  • Holter Monitor (7 Day)
  • Event Monitor (7 Day)
  • Ambulatory Blood Pressure Monitor
  • Pacemaker Check

Cardiac Radiology Investigations 

  • Calcium Score
  • Cardiac CT (not open to GP referral)
  • Gated Heart Pool Scan
  • Myocardial Perfusion Scan

Child & Young Adult Clinics

Children’s Clinics- OPEN to GP referral

  • NEW Paediatric Gynaecology Clinic 

Children’s Allied Health Clinics – OPEN to GP referral via ACCESS

Paediatric Surgery– referral to this service is currently under review please contact Department of Surgery on 9784 7368 for any referral enquiries


Mental Health


Orthopaedic & Fracture Clinics

Service not currently accepting referrals unless an emergency such as life or limb threatening disease.


Pain Services

GP referrals

Peninsula Integrated Pain Service is comprised of the Persistent Pain Management Service (PPMS) at The Mornington Centre and the Pain Medicine Clinic (PMC) at Frankston Hospital Outpatients. All patient referrals will now occur through ACCESS- see above for ACCESS referrals

Integrated Pain Service Referral Form


Respiratory and Sleep Clinics

Please be advised of the following interim changes/closures to the operation of the following Sleep Clinics and Lung Function Testing.

Sleep Lab for overnight admissions CLOSED temporarily. 

Home Sleep Clinic CLOSED temporarily

CPAP Clinic LIMITED SERVICES  Arrangement by telephone/fax ONLY Please call 9784 8371 or fax 9788 1875

Sleep Apnoea Clinic OPEN for telephone consultations ONLY via fax referral ONLY 9788 1875

Lung Function Testing

Rosebud satellite clinic – temporarily CLOSED

Frankston clinics – all non-essential testing ceased

All incoming referrals will be declined.  Existing referrals have been added to a waitlist for when full service resumes.

Essential testing can only be requested via the respiratory team. (eg. Urgent pre-op, Ca/nodule pts)

We will keep you updated about further service changes.

Surgical Clinics

Surgical Clinics- OPEN to GP referral



Emergency Paediatric General and Urological surgery is not usually performed at Frankston Hospital.

Emergency paediatric Plastic Surgery and Orthopaedic services are available for patients with acute injuries who are referred to Fracture Clinic or Plastic Surgery Clinic or who present to the Frankston Hospital Emergency Department. The Orthopaedic unit looks after paediatric trauma patients and shares care with the paediatricians for paediatric patients with bone or joint infections.

Women's Health and Antenatal Clinics

New Fetal Diagnostic Service

The service allows women  to be seen locally for ultrasound opinions, diagnostic imaging, Amniocentesis and Chorionic Villous Sampling.

GP Referrals must be made on the referral form below and ALL the relevant information must be included with the referral. Incomplete paperwork will delay the appointment in this time-critical setting. All referrals are to be faxed and will be triaged by the by the Fetal Diagnostic Service Coordinator.

Women will be contacted and have an urgent antenatal clinic appointment at Peninsula Health to provide additional counselling before their ultrasound. Women should also be offered the option of genetic counselling where appropriate. This will be provided by Monash Genetic’s Services and referrals can be made following the link  www.monashhealth.org/page/Genetics

Referral Form Fetal Diagnostic Service


Antenatal Clinics

 URGENT –  COVID-19 and GP Booking Referrals

There is an urgent request from maternity services for GPs to include baseline BP and BMI in the referral as maternity services are doing all booking appointments via phone at the present time. Please also include detailed information in the referral letter to about previous pregnancy and outcome, medications and medical history.

This information is very important helps to plan pregnancy care appropriately.

If a GP has an URGENT pregnancy concern contact the ANUM in triage/assessment on 9784 7959


Other Women’s Health Clinics

NO GYNAECOLOGICAL Outpatient Services at Peninsula Health – referral options below

We would like to remind all our local GPs that Peninsula Health does not have a Gynaecology outpatient service. Women who require gynaecology review and/or intervention have two options,

  1. Be referred to a private Gynaecologist and treated as a public patient at Frankston Hospital if surgery is required. A list of hospital specialists with private rooms who can refer patients to the Frankston Hospital Gynaecological  Surgery waiting list can be found on our website (Specialist Directory- see left hand menu)
  2. Be referred to another health service with public gynaecology outpatient services.


Outpatient Clinics are located at various locations across Peninsula Health including;

Frankston Hospital- Building D Outpatient Area 1 (NEW) & 3rd Floor consulting rooms, Frankston Integrated Health Centre, Golf Links Road Rehabilitation Centre, The Mornington Centre, Rosebud Hospital Community Health Centre, Hastings Community Health Centre